Heather Brakeman
Ruidoso,NM
Summary
I am highly motivated go-getter with an ability to adapt to any situation. I'm not comfortable with settling, and I'm always looking for the opportunity to do better and learn new things. I have been working in patient collections for 4 years now and I have found that I am very good at it.
Overview
2026
2026
years of professional experience
Education
On the Job training Phlebotomist - undefined
CASE
Roswell, NMOn the Job training IV certification - undefined
CASE
Roswell, NMNURSING BASICS - undefined
ENMU-R College
Roswell, NMHigh School - undefined
Roswell High
Roswell, NM05.1990
Work History
Optician
Walmart Vision Center
2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Billing/Collections Specialist
Kymera Independent Physicians
05.2018 - 06.2022
- Worked messages to update new insurance. Would verify insurance drop into chart and update it in EMR under the insurance tab.
- Work all Copay sheets and apply all monies to correct dates of service.
- Took HCFA's and printed medical records and mailed to insurance companies.
- Manually Posted both insurance and patient payments to correct dates of service.
- Went over patient aging report verifying balance amount was correct and noted ledger.
- Review open accounts for collections efforts.
- Make outbound collection calls in a professional manner while improving patient relations.
- Set patients up on financial agreement's.
- Answered incoming calls
Office Support
Kymera Independent Physicians
02.2018 - 05.2018
- Greeted patients checked them in on the schedule.
- Scanned in insurance cards and driver's license.
- Verified insurance and dropped into the insurance tab
- Collected copays,deductibles and any previous balance.
Medical Records Clerk
Kymera Independent Physicians
01.2016 - 02.2018
- Scanned incoming paper records into EMR. (electronic medical records)
- Faxed over medical records request signed by patient for transfer of care.
- All tests patient would have at another facility would be faxed and then scanned in.
- Received records request from insurance companies, SSA/disability and patient request.
- Downloaded all records on a disc.
- Worked yearly HEDIS reports from insurance companies.
Pre-op Tech
CASE Surgical Center
05.2001 - 05.2009
- Pre-op patients for surgery by going over History and Physical, taking vitals,,starting IV's, drawing blood if ordered by the Doctor, going over procedure and having patients sign consents.
- I was also trained in other departments as of Endo where I was able to be a scrub tech during upper scopes and colonoscopy.
- Woking with Doctors and taking biopsies.
Skills
- Communication skills
- Customer service
- English
- Documentation review
- Microsoft excel
- Microsoft word
- Computer literacy
- Time management
- Phlebotomy
- Billing
- Collection Management
- EMR Systems
- Insurance Verification
- Receptionist
Awards
Employee of the month, my dedication and strong work ethic., Above and beyond award, willing to do anything asked of me.
Timeline
Billing/Collections Specialist
Kymera Independent Physicians
05.2018 - 06.2022
Office Support
Kymera Independent Physicians
02.2018 - 05.2018
Medical Records Clerk
Kymera Independent Physicians
01.2016 - 02.2018
Pre-op Tech
CASE Surgical Center
05.2001 - 05.2009
On the Job training Phlebotomist - undefined
CASE
On the Job training IV certification - undefined
CASE
NURSING BASICS - undefined
ENMU-R College
High School - undefined
Roswell High
Optician
Walmart Vision Center
2023 - Current
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