Heather Bridges
New Braunfels
Summary
Experienced Center Administrator with proven background in team leadership, process improvement, and operational management. Known for fostering positive work environments and driving effective communication among diverse teams. Demonstrated success in streamlining processes to maximize efficiency and productivity while maintaining high levels of customer satisfaction. Skilled at leveraging organizational skills to manage multiple tasks simultaneously within fast-paced settings.
Overview
7
7
years of professional experience
Work History
Center Administrator
Behavioral Innovations
Kyle
08.2024 - Current
- Maintain a center culture that provides a nurturing learning environment while overseeing the daily operations including but not limited to staffing, scheduling, meeting financial metrics and growth of facility
- Approve all tours assigned by Intake
- Maintain clean well-kept facility with all issues address within 24 hours
- Schedule Management: Make daily schedule adjustments as necessary
- Staffing: Complete all new hire onboarding within the first 3 days of employment
- Financial: Confirm accurate coding
- Staff Development and Training
- Communication with parents and staff to ensure optimal performance of centers
Clinical Operations Manager
Behavioral Innovations
Cypress
07.2023 - 08.2024
- Provide all training for Behavior Technicians to become a Registered Behavior Technicians in 30 days or less
- Assisted with hiring and onboarding process
- Managing and ensuring each therapy team runs effectively and efficiently
- Give constructive feedback to all technicians
- Complete monthly checklist on all RBTs
- Fill in for CA and BCBAs when out
- Assist CA with scheduling and billing
- Assist BCBA with all clients
- Responds to challenging behavior when BCBAs are unavailable
- Organizes clinic and preform monthly center safety checks
- Help facilitate monthly safety drills
- Supports BCBAs with client program updates and material preparation
Senior Registered Behavior Technician
Behavioral Innovations
Woodland
08.2022 - 07.2023
- Supports RBTs/Therapist with clinical questions and training
- Fill in for CA and COM when out
- Assist BCBA as team leader for each group of clients
- Responds to challenging behavior when BCBA and COM are unavailable
- Supports BCBAs with client program updates and material preparation
Registered Behavior Technician
Behavioral Innovations
Woodlands
04.2021 - 08.2022
- Provides direct 1:1 ABA therapy
- Collect accurate and immediate data
- Analyze data and track child specific progress
- Implements child specific ABA treatment plans
Behavior Paraprofessional
Timber Lakes Elementary School
Splendora
09.2020 - 04.2021
- Provide direct support to BSC and classroom teachers
- Implement behavior intervention plan specific to each child
- Provide assistances in curriculum modifications
- Collect data on behavior in order to make changes or revision to better support the child
- Support students with social interactions and aid them with social skills
Preschool Teacher
Friendly Baptist Church
Tyler
08.2019 - 03.2020
- Cared for children ages newborn - 6 years old
- Cared for children with special needs
- Tracked children's progress and reports to parents
- Created and taught daily lesson plans
- Encourage children to interact with each other and resolve occasional disagreements
Receptionist
Gates Engineered Lubricants
New Caney
06.2019 - 08.2019
- Answered multi line phones and directed calls
- Greeted visitors
- Assisted with additional office work needs: filing, scanning, cleaning, etc
- Processed all UPS World-ship orders
- Setup various team lunches and meetings
Education
Associates of Arts -
Tyler Junior College
Tyler, TX05.2020
High School Diploma -
Caney Creek High School
Conroe, TX05.2018
Skills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Central Reach
- Central Reach Institute
- Paycom
- Salesforce
- iCIMS
Timeline
Center Administrator
Behavioral Innovations
08.2024 - Current
Clinical Operations Manager
Behavioral Innovations
07.2023 - 08.2024
Senior Registered Behavior Technician
Behavioral Innovations
08.2022 - 07.2023
Registered Behavior Technician
Behavioral Innovations
04.2021 - 08.2022
Behavior Paraprofessional
Timber Lakes Elementary School
09.2020 - 04.2021
Preschool Teacher
Friendly Baptist Church
08.2019 - 03.2020
Receptionist
Gates Engineered Lubricants
06.2019 - 08.2019
Associates of Arts -
Tyler Junior College
High School Diploma -
Caney Creek High School