Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Heather Brough

Heather Brough

Fenton,MI

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

7
7
years of professional experience

Work History

Instacart Shopper

Maplebear Inc.
10.2017 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.

Warehouse Lead

Amazon
09.2020 - 04.2022
  • Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.

Education

Associate of Business Administration -

Bossier Parish Community College
Bossier City, LA

High School Diploma -

South Lyon High School
South Lyon, MI
06.2012

Skills

  • Reading Comprehension
  • Strong Work Ethic
  • Reliability and punctuality
  • Quick Learner
  • Attention to Detail
  • Customer Service
  • Decision-Making

Hobbies

Photography, teaching, riding horses, achieving and setting new goals.

Timeline

Warehouse Lead

Amazon
09.2020 - 04.2022

Instacart Shopper

Maplebear Inc.
10.2017 - Current

Associate of Business Administration -

Bossier Parish Community College

High School Diploma -

South Lyon High School

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Heather Brough