Luis Castillo
The Bronx
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as an Instacart Shopper. Achieved significant efficiency improvements in shopping processes, ensuring timely deliveries while maintaining high-quality standards. Proficient in inventory management and adept at problem-solving, consistently enhancing customer satisfaction through effective communication.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
09.2021 - Current
- Streamlined shopping processes to enhance efficiency and reduce delivery times.
- Managed inventory by accurately selecting items based on customer preferences and specifications.
- Ensured high-quality standards by inspecting products for freshness and damage before delivery.
- Coordinated with local grocery stores to optimize stock availability and minimize shortages.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Delivery Driver
God's Love We Deliver
01.2021 - 02.2023
- Delivered meals to clients with attention to dietary needs and preferences.
- Ensured timely and accurate delivery of services across designated routes.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Collaborated with kitchen staff to verify meal orders prior to delivery.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
Warehouse Worker
S. Katzman Produce
03.2023 - 05.2025
- Operated forklifts and pallet jacks to efficiently move materials throughout the warehouse.
- Conducted inventory checks and ensured accurate stock levels were maintained.
- Assisted in training new employees on safety protocols and warehouse procedures.
- Monitored loading and unloading processes to ensure compliance with safety standards.
- Consistently lifted materials weighing as much as [Number] pounds.
Education
High School Diploma -
United Charter High School For The Humanities II
The Bronx, NY06-2018
No Degree - Criminal Justice
Monroe Community College
Rochester, New York, NYSkills
- Customer service
- Verbal and written communication
- Flexible schedule
- Strong work ethic
- Reading comprehension
- Microsoft powerpoint, excel, and Word
- Microsoft outlook
Languages
Spanish
Full Professional
Timeline
Warehouse Worker
S. Katzman Produce
03.2023 - 05.2025
Instacart Shopper
Instacart
09.2021 - Current
Delivery Driver
God's Love We Deliver
01.2021 - 02.2023
High School Diploma -
United Charter High School For The Humanities II
No Degree - Criminal Justice
Monroe Community College