Summary
Overview
Work History
Education
Skills
Professional Achievements & Letters of Recommendation
Timeline
Generic

Heather Brown

Vidor

Summary

Results driven, AR Specialist with over 20+ years of diverse experience in medical, ophthalmic, mortgage receivables and compliance. Proven ability to improve collection rates, reduce claim denials, and enhance revenue cycle performance.

Overview

32
32
years of professional experience
1994
1994
years of post-secondary education

Work History

Owner

Rusted to Rhinestone
Lindale
08.2017 - Current
  • Developed my business from the ground up, providing unique high-end interior updates including, fireplace, cabinetry & furniture.
  • Established a successful online social media presence leading to extensive sales growth.
  • Manage and carry out all aspects of the business from creating a streamlined system for expediting customer quotes, receipts & statements, to the hands on services provided, including heavy-labor / equipment handling and functions.

Mortgage Disclosure Specialist

RH Lending Inc.
Colleyville
08.2012 - 11.2016
  • Correctly prepared and reviewed residential and commercial closing documents ensuring regulatory compliance with TRID, TILA & RESPA.
  • Diligently provided guidance to loan officers for education and changes of circumstance in loan application.
  • Maintained adaptability with evolving regulations and changes with encompass database.

Senior Debt Settlement Advisor

American Debt Control, LLC.
Grapevine
08.2008 - 11.2011
  • Successfully worked with customers struggling with financial hardships to resolve overwhelming debt at 15-30% of what they owed.
  • Counseled clients on how debt settlement works toguide them through process to a substantially better financial situation.
  • Displayed strong negotiation skills and strategic problem solving with creditors for favorable outcomes for my clients.

TERM Billing, Inc.

MCO / Medical Collections
Fort Worth
01.2002 - 08.2004
  • Successfully collected unpaid healthcare receivables consistently maintaining as top producer, exceeding productivity benchmarks monthly. (See benchmark reports.)
  • Diligently reviewed billing information addressing and resolving all disputes to expedite physician reimbursement.
  • Utilized 8 years of medical coding experience in revenue cycle management. Specializing (at the time) in ICD-9/CPT coding and compliance auditing, reducing claim denials by 27% through implementation of standardized coding protocols.

Collections Manager

Medsynergies, Inc.
Las Colinas
08.1996 - 08.1998
  • Instrumental in building the collections department of a then, new Medsynergies, including operations, procedures and personnel from scratch.
  • Managed Accounts Receivable, negotiated payment plans and maintained accurate records for 60 Ophthalmologists & 4 Optometrists in 2 states.
  • Reduced outstanding accounts receivables by 85% within first year by putting successful collection procedures in place.

Hospital Registration/Appointment Scheduler

Baylor Healthcare
Grapevine
02.1994 - 09.1996
  • Provided a friendly & welcoming environment for patients at check-in.
  • Facilitated pre-authorization, confirmed patient coverage prior to visit to ensure a smooth patient experience and counseled patients on financial responsibility.
  • Acted as a liaison between patients, healthcare providers, and insurance companies, ensuring that necessary authorizations are in place to avoid claim denials and facilitate timely patient care.

Education

Mabank High School
Mabank, TX

Some College (No Degree) - Business Administration

Tarrant County College
Fort Worth, TX

Skills

  • Microsoft 365
  • Loan Origination Systems (LOS) / Encompass
  • HIPAA Requirements
  • TILA - RESPA Integrated Disclosure Rules
  • Home Mortgage Disclosure Act (HMDA)
  • Fair Debt Collection Practices Act
  • Data Entry 60 WPM

Professional Achievements & Letters of Recommendation

  • 5 Star Spirit Award - Baylor Medical Center Grapevine, Tx)
  • Outstanding Letter of recommendation - Medsynergies, Inc.
  • Productivity Achievement Edifications, Exceeding benchmarks - TERM Billing, Inc.
  • Exemplary Letter of recommendation- American Debt Control, LLC.

Timeline

Owner

Rusted to Rhinestone
08.2017 - Current

Mortgage Disclosure Specialist

RH Lending Inc.
08.2012 - 11.2016

Senior Debt Settlement Advisor

American Debt Control, LLC.
08.2008 - 11.2011

TERM Billing, Inc.

MCO / Medical Collections
01.2002 - 08.2004

Collections Manager

Medsynergies, Inc.
08.1996 - 08.1998

Hospital Registration/Appointment Scheduler

Baylor Healthcare
02.1994 - 09.1996

Mabank High School

Some College (No Degree) - Business Administration

Tarrant County College

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