Bernard Dorcin
IT Specialist | Network Engineer| Clinical System Analyst
Miramar,FL
Summary
Results-oriented IT professional with 10 years of experience in software design, development, maintenance, enhancement, data analysis, project management, and client support. Possesses a vigorous skill set that is valuable to any organization. Demonstrates a strong capacity and eagerness to learn new technologies and frameworks. Seeks to contribute effectively to an organization that promotes professional growth and maximizes potential for positive impact.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Owner
B & D 365 Solutions LLC
08.2018 - Current
- Installation of software on clients' computers and servers, ensuring seamless integration and optimal performance
- Spearheaded the creation of servers and databases, implementing best practices that resulted in a 6% cost reduction for clients
- Streamline the repair and configuration of client computers, leading to a remarkable 10% decrease in client downtime
- Orchestrate the setup and proficient management of client data systems utilizing Excel and SQL Management Studio, strategically reducing overall client costs
- Verify the integrity and positioning of all clients' networks, systems, and applications, ensuring robust and secure IT infrastructures
Clinical System Analyst
Broward Health
3 2024 - 10.2024
- Directed comprehensive testing phases and documented workflow designs, ensuring alignment with organizational standards and compliance
- Analyzed clinical workflows through advanced IT solutions to optimize efficiency and enhance healthcare delivery
- Diagnosed and resolved technical issues promptly to minimize disruptions and support seamless operations
- Led the MyChart application build, installations, and testing as part of the Pre-GoLive initiative, ensuring readiness and functionality
- Organized the Welcome application build, installations, and testing for Broward Health iPad integration
- Developed customized Excel macros to efficiently track all devices and manage updates, enhancing inventory accuracy at Broward Health
Network Engineer
Emphasys Software
08.2020 - 05.2023
- Led the implementation of Tier 2/3 network ticketing support, resolving issues for over 1000+ users and reducing response client downtime by 5-10%
- Monitored network health through advanced tools such as Wireshark and SIEM, analyzing collected data to assess overall system health and identify potential risks
- Actively contributed to Change Management meetings and processes, ensuring smooth transitions and minimizing disruptions in IT operations
- Played a crucial role in escalating phishing incidents and contributed to the phishing assessment program, including deploying assessments and generating detailed reports
- Orchestrated comprehensive software and hardware solutions for both on and off-premises clients, driving a noteworthy increase in company revenue ranging from 1-2%
Pega PRPC Developer
JPMorgan Chase
02.2015 - 05.2018
- Formulated system improvement recommendations and provided valuable insights into best practices for the BPM development department, contributing to enhanced operational efficiency
- Authored comprehensive documentation on best code practices, fostering code repeatability and leading to a 12% reduction in coding errors within my department
- Engineered automated processes for reporting customer data to regulatory agencies, resulting in an impressive 20% reduction in reporting time, thereby increasing overall efficiency
- Maintained a robust continuous integration deployment system, regularly ensuring the seamless addition of base code within a sprint life cycle, facilitating agile development practices
- Supervised the JPMorgan Chase ACH Checks group, driving initiatives that successfully reduced errors in ACH Checks reports by an impressive 18%, highlighting a commitment to precision and accuracy
Education
Associate of Arts - Management Information System
Florida State University
Tallahassee, FLBachelor of Arts - Management Information System
Florida State University
Tallahassee, FLPower BI Foundation, Project Management Foundation, Introduction to PowerShell, Introduction to Python, Microsoft Power App
Skills
Project Management
Communication
Problem Solving
System Administration
Microsoft 365
IT Infrastructure
Java
IIS
JIRA
Zendesk
SharePoint
TCP IP
LAN
WAN
Network Management
Microsoft Windows/SQL Server
Azure Portal
Active Directory Management
Excel Marcos
Data Migration
Data analysis
Security Event and Incident Management
Identity Access Management
EHR
Data Collection and Cleaning
Certification
Pega PRPC System Architect, 04/01/16
Continuouseducation
- Power BI Foundation - Udemy
- Project Management Foundation - LinkedIn Learning
- Introduction to PowerShell - LinkedIn Learning
- Introduction to Python - Udemy
- Microsoft Power App - Udemy
Timeline
Network Engineer
Emphasys Software
08.2020 - 05.2023
Owner
B & D 365 Solutions LLC
08.2018 - Current
Pega PRPC Developer
JPMorgan Chase
02.2015 - 05.2018
Power BI Foundation, Project Management Foundation, Introduction to PowerShell, Introduction to Python, Microsoft Power App
Clinical System Analyst
Broward Health
3 2024 - 10.2024
Associate of Arts - Management Information System
Florida State University
Bachelor of Arts - Management Information System
Florida State University