Heather Brown
Montpelier,VT
Overview
28
28
years of professional experience
Work History
Office Manger/Bookkeeper
Leahy Press Inc
Montpelier, VT
04.2024 - Current
- Writing up all job tickets for printing
- Correspondence with all customers and vendors
- Emailing
- Receptionist
- Quickbooks
- Billing/Invoicing
- Accounts payable and receivables
- Ordering Inventory/Supply's
- Placing outside printing & mailing orders
- Payroll/Timesheets
- Filing
- Handling complaints
- Credit card payments
- Purchase orders
- All cleaning of the office and trash/recyclables
- Making stock requisitions for paper used on jobs
- Excel/word/Presidio/Trello/Outlook
- Quotes
- Setting up Mailing jobs/postage
- Sponsorships/donations
Office Manager
Butterfly Bakery of Vermont
Barre, VT
09.2023 - Current
- I use online Quickbooks to do invoicing to our co-pack clients.
- We use an inventory software called SOS which syncs to Quickbooks for billing purposes.
- I use SOS to create new items that we make and sell, run processes to keep track of inventory, do item receipts and adjustments, run reports and other stuff related to billing and inventory.
- I write letters for all new acidified items we create and submit them to the FDA for approval.
- I use Homebase to keep track of employees time and time clock edits and prepare payroll.
- I use Gusto to do onboarding for all new employees and for employee profiles.
- Gusto keeps all the employees tax info and personal and job information.
- I use Microsoft teams to communicate with the team and to get daily production information to transfer into Excel for different forms I keep track of.
- I do all the filing and keep track of all the different types of sheets we use to keep track of different types of information across different departments.
- I use Shopify to sell products in our store and create gift cards or look up orders.
- We use Trello to keep track of what items we are producing.
- Each department adds their info to the card for the item when it's in their designated spot and moves it to the next.
- When it's in my spot, I know it has been labeled and needs to be invoiced.
- I then invoice the client and move it to the correct column it would go to next.
- I also use Trello to keep track of the processes I run in SOS.
- I answer all incoming calls and customer emails.
- I run errands for the owner and do any jobs she needs done.
- I keep track of employee birthdays and give them gift cards.
- I also meet with my boss almost daily for a check in.
Branch Manager
Mount Family Group
Barre, VT
07.2018 - 08.2023
- Ran the Barre branch for Westaff.
- Helped recruit associates for jobs.
- Did all the onboarding including ordering drug test's, background checks and physicals.
- I9 verifications, safety training payroll and time keeping.
- Helped with marketing the business and finding new clients.
- Refreshed and made new job orders and put them up on advertising sites.
- Attended job fairs and schools to get new recruits.
- Weekly trainings for the company and risk training.
Delivery Driver
Basil's Pizzeria
Barre, VT
06.2022 - 02.2023
- I was a food delivery driver.
- I used GPS to locate where I was delivering to.
- I packed orders and received payment from customers.
- I provided customer service and other cleaning duties as assigned.
Office Manager
AllWays Answering Service, LLC
Montpelier, VT
03.2017 - 07.2022
- I am the manager and run most of what goes on in the office daily.
- I handle customer complaints, New customer inquiry's, setting up new accounts, Technical problems with the telephone system we use, the internet and any issue with the answering software we use called NCall.
- I do client billing and employee payroll.
- I do deposits and enter them into Quickbooks.
- I make the schedule from week to week for our employees and for our On call for our accounts 2 times a week and deal with employee mistakes.
- I also do the hiring and training for new employees including onboarding.
Shift Supervisor
Allways Answering Service, LLC
Montpelier, VT
10.2007 - 01.2014
- I answered phones and took messages plus delivered them to our clients in the manner they asked for.
- I answered clients emails and set up new accounts.
- I did the On-call for each account every week and counted billing.
- I also trained new employees.
Cut & Wrap
Cabot Creamery
Cabot, VT
07.2004 - 06.2006
- Packaged, boxed and labeled cheese.
- Cleaned and sanitized work area.
- Dipped cheese in wax and packaged it in the package machine.
- Weighted the cheese if the machine kicked it off to make sure it weighed correctly.
Machine Operator
Revlon Cosmetics
Oxford, NC
09.2002 - 07.2004
- Packaged mostly hair dye and some other make up products when our line was down.
- I ran the colorant tube filling machine of a hair dye line.
- U filled the tubes with hair dye colorant while the line ran.
- When the color ran out I broke down the machine and clean and sanitized the whole thing and then put it back together for the next order.
- I did the paperwork to go with it including weights on the tubes and batch numbers.
- When our line was down I worked on other lines helping fill other makeup products.
Sandwich Maker
Subway
Henderson, NC
01.2000 - 08.2002
- Opening store, Cleaning all areas including dishes, trash and recycling, sweeping & moping, setting up the line, cash register, food prep, unloading orders and stocking them where the belong, Inventory, Soda replacements for the machine, cash register, drive through orders, Resetting the line after lunch.
- Dealing with complaints & Refunds or remaking wrong orders.
- Baking the bread and cookies, cooking all the hot foods.
Housekeeper
Econo Lodge
Montpelier, VT
06.1998 - 08.1999
- Set up cleaning cart at start of shift, Receive list of rooms to clean, (Empty or Stayovers)
- Clean each room starting with the lowest number ending with the highest.
- Stayovers were always done last.
- Change the bedding, vacuum carpet, sweep & mop bathroom, clean bathroom, sanitize, change or add toilet tissue and towels, check for damage to the room and report if any, add supplies like coffee, soap, shampoo, conditioner, lotion.
- If someone in a room called for something we would bring it to them or help them with it.
- When done we would bring our dirty laundry to the Landry room and clean off our carts, then report to the owner and clock out.
Timeline
Office Manger/Bookkeeper
Leahy Press Inc
04.2024 - Current
Office Manager
Butterfly Bakery of Vermont
09.2023 - Current
Delivery Driver
Basil's Pizzeria
06.2022 - 02.2023
Branch Manager
Mount Family Group
07.2018 - 08.2023
Office Manager
AllWays Answering Service, LLC
03.2017 - 07.2022
Shift Supervisor
Allways Answering Service, LLC
10.2007 - 01.2014
Cut & Wrap
Cabot Creamery
07.2004 - 06.2006
Machine Operator
Revlon Cosmetics
09.2002 - 07.2004
Sandwich Maker
Subway
01.2000 - 08.2002
Housekeeper
Econo Lodge
06.1998 - 08.1999