Heather Burns
Summary
Dedicated and loyal nursing professional who can bring over 20 years of nursing knowledge from bedside nursing to administration, and act as a resource for fellow nurses and all disciplines in the hospital. Drive and willingness to proceed to succeed for the good of the house. Willingness to learn and teach others. Detailed attention to processes and policies. Natural interpersonal strengths that can be an asset to St. Vincent Healthcare.
Overview
26
26
years of professional experience
Work History
Health Access Transfer Nurse/Supervisor
Intermountain Healthcare-St. Vincent Hospital
07.2020 - Current
- Coordinate local, sister hospital, and regional transfers in and out of St. Vincent Healthcare.
- Close communication with providers, transport, charge nurses, and house supervisors.
- Telephone triage nurse for St. Vincent patients assisting with discharge call backs and patient questions.
- Assisted with implementing bed planning. Work as a bed planner, placing patients, communicating with hospital charge nurses, house supervisors for bed placement at St. Vincent's Healthcare and St. James-Butte-hospital.
- Assisting with staff issues, conflicts, and new processes within the Health Access Department
- Coordinate unit schedules, finding coverage for sick calls, communication with medical director, nursing director, and other members of the healthcare team
Worker's Compensation Field Nurse Case Manager
Genex Services/Vocational Management Services -VMS
06.2015 - Current
- Attend field appointments with injured workers and treating providers, reporting back to insurance company with progress, treatment plan, addressing return to work.
- Facilitate and coordinate care for injured patients while communicating with providers, insurance company adjusters, and employers.
- Perform home assessments on injured patients to determine their living environment and any needed modification recommendations. Assessed ADL post injury needs. Provide written report on findings.
- Write monthly reports for each patient on case load.
Transfer Center Nurse Navigator
Billings Clinic
06.2018 - 07.2020
- Telephone triage position building relationships with the outreach clinics, hospitals as well as inhouse providers.
- Excellent communication skills practiced.
- Assisted with building of the department by training each team member including the manager and being involved with writing protocols and advising management on current and future policies and procedures.
RN Health Line
Billings Clinic Hospital
06.2015 - 06.2018
- Triaging patient health questions and concerns to the appropriate provider or office.
- Overall nursing knowledge applied to each call in order to obtain the best outcome on each call.
- Call backs to discharged patients for follow up and updates on status.
- Training on Infinity phone system and Health line call software.
Administrator on Duty
Billings Clinic Hospital
06.2007 - 06.2015
- Serves as a house supervisor of a 220-bed acute care facility, leading and problem-solving bed placement, staffing assignments, disasters, patient and complaints, and divert status.
- Serves as the Transfer Center nurse coordinating bed placement with physicians and transportation of patients to the facility.
- Provides a strong role model presence for all employees as well as exhibits strong communication skills and teamwork with many different health care disciplines and personalities.
- This is done independently and primarily by phone and texting.
- Directly involved with the development of a hospital wide IV team.
- Inspired and provided input for the restructuring of the weekend speech therapy process and assisted with the implementation.
Emergency Room Case Manager
Billings Clinic Hospital
03.2008 - 02.2012
- Acted as independent RN Case Manager for a Level I Trauma Center Emergency Room, which involved chart reviews and the application of Interqual by McKesson to qualify Medicare, Medicaid, and private insurance patients to be admitted to the hospital.
- Also, communication with an outsourcing company for support.
- Assess patient needs and coordinate a discharge plan with the appropriate resources including nursing home placement, medication assistance, Crisis Center, APS, CPS, and many community-based assistance programs.
- Consult with all disciplines of the healthcare team to formulate the most appropriate type of care based on the needs of each patient.
Weekend Nursing Supervisor
St. John's Nursing Home
05.2006 - 05.2007
- Worked as a weekend RN supervisor with the bailor program.
- Coordinated staffing, covered sick calls, assisted with covering next day schedules. Called employees for sick calls.
- Acted as a staff nurse on all units passing medications, doing treatments, charge nurse duties when short staffing occurred.
- Communicated with the weekday supervisors on issues.
Staff RN/Charge Nurse
Big Horn County Memorial Hospital
06.2004 - 05.2006
- Functioned as a staff nurse in a rural hospital, performing assessments, meditation administration, and patient care for ER, medical patients, pediatrics, OB: Laboring/post partum, and nursery care.
- Communicated with doctors and all other members of the healthcare team.
- Functioned as a charge nurse,placing patients, served as a resource, precepting, and assisting with making nightly nursing assignments.
- Functioned very independently with an LPN, working in a 9 bed inpatient critical access hospital and 2 bed ER, at night with a provider by phone.
RN/Charge Nurse
Billings Clinic Hospital
01.1998 - 06.2004
- Specialized in patient care, carrying out doctor's orders, medication administration on an inpatient surgical floor
- Inpatient charge nurse responsible for staffing, bed placement, and acting as a resource for other nurses.
- Preceptor for new grads and new coworkers, orienting them to the flow, routine, and workings of the floor.
Education
Bachelor of Science - Nursing
Montana State University - Bozeman
Bozeman, MT12.1997
Skills
Strong communication skills
Extensive problem-solving
Staffing knowledge/Unit scheduling
Supervisory experience in different settings
Passionate team player
Conflict resolution
Acute care Med/Surg experience Charge nurse in rural and urban hospital setting
Preceptor in each position
- Bed planning experience
- Knowledge of the current unit, acquainted with the staff and processes currently in place
Timeline
Health Access Transfer Nurse/Supervisor
Intermountain Healthcare-St. Vincent Hospital
07.2020 - Current
Transfer Center Nurse Navigator
Billings Clinic
06.2018 - 07.2020
Worker's Compensation Field Nurse Case Manager
Genex Services/Vocational Management Services -VMS
06.2015 - Current
RN Health Line
Billings Clinic Hospital
06.2015 - 06.2018
Emergency Room Case Manager
Billings Clinic Hospital
03.2008 - 02.2012
Administrator on Duty
Billings Clinic Hospital
06.2007 - 06.2015
Weekend Nursing Supervisor
St. John's Nursing Home
05.2006 - 05.2007
Staff RN/Charge Nurse
Big Horn County Memorial Hospital
06.2004 - 05.2006
RN/Charge Nurse
Billings Clinic Hospital
01.1998 - 06.2004
Bachelor of Science - Nursing
Montana State University - Bozeman
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