Heather Busch
Salem,AR
Summary
Proven Member Service Representative with a track record of enhancing customer satisfaction at North Arkansas Electric Cooperative Inc. through exceptional service and efficient payment processing. Skilled in handling high-volume transactions and adept at fostering positive relationships, demonstrating a blend of strong communication skills and financial decisions. Achieved significant improvements in customer service and have an excellent rapport with coworkers and supervisors.
Past president of the Salem Chamber of Commerce and currently still serving on the board. With this position came several hours of volunteerism and planning and leadership.
Overview
23
23
years of professional experience
Work History
Member Service Representative
North Arkansas Electric Cooperative Inc.
08.2008 - Current
- Assisted members with payments, arrangements, capital credits and many other needs.
- Helped large volume of members every day with positive attitude and focus on customer satisfaction both in person and by phone.
- Performed daily tasks of making deposits and mail duties. Also, processed all mail payments.
- Initiated all types of service orders for members such as, connects, disconnects, right of way, etc.
- Handled complaints with prompt, courteous service to the best of my ability and put them in contact with a supervisor if needed.
- Assisted billing clerk with the zero usage report and made service orders as needed.
- Booked lodging for conferences and created expense forms for coworkers as needed.
Lead Office Assistant
Ozarks Medical Clinic/Salem 1st Care
06.2006 - 03.2008
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Updated patient information and insurance details for accurate electronic medical records.
- Handled and resolved difficult insurance claims.
- Assisted in payroll as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered phone calls and messages for 3 physician medical facility, scheduling appointments, and handling patient inquiries.
- Developed close working relationships with front office and back office staff.
- Sat in on interviews and helped in the hiring process.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
Teller/New Accounts
FNBC Bank
04.2002 - 01.2006
- Answered telephone inquiries on checking and savings accounts, CDs and IRAs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed applications for new accounts.
Education
Associate of Arts -
Ozarka College
Melbourne, AR01-2001
Mt. Pleasant High School
Mt. Pleasant, AR05-1998
Skills
- Customer service
- Payment processing
- Efficient at multitasking
- Maintain a professional working relationship with coworkers
- Complaint handling
Accomplishments
I have successfully owned a small business, The Cookie Jar home bakery, for 6 years all while working a full time job and being a wife and mother to two very active teenagers.
Timeline
Member Service Representative
North Arkansas Electric Cooperative Inc.
08.2008 - Current
Lead Office Assistant
Ozarks Medical Clinic/Salem 1st Care
06.2006 - 03.2008
Teller/New Accounts
FNBC Bank
04.2002 - 01.2006
Associate of Arts -
Ozarka College
Mt. Pleasant High School
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