Heather Campbell
Maineville
Summary
Dynamic bar manager and bartender with a proven track record in optimizing bar operations and elevating customer service. Expertise in training staff, managing inventory, and developing innovative cocktail offerings that drive customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager and Bartender
The Corner Pub
Cincinnati
10.2024 - 04.2026
- Directed daily operations including opening/closing duties, employee shift scheduling, cash handling procedures, and payroll processing to maintain smooth workflow.
- Oversaw daily bar operations and coordinated staff scheduling to deliver timely service.
- Managed inventory of alcoholic beverages, glassware, garnishes, ice, napkins, and straws to ensure consistent supply for drink preparation.
Bartender
Montgomery Towne Tavern
Cincinnati
05.2023 - 10.2024
- Delivered exceptional customer service, enhancing guest experience in fast-paced bar environment.
- Processed cash transactions accurately and efficiently, ensuring smooth operations during busy hours.
- Assisted in training new bartenders on service techniques and drink recipes.
Head Bartender
Tonys Steaks And Seafood
Cincinnati
03.2016 - 04.2021
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Delivered prompt and courteous service to guests, enhancing their overall experience.
- Assigned specific tasks and duties to bartenders during shifts to ensure smooth operations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated detailed sales reports for management review.
Head Bartender
Eddie Merlots
Cincinnati
02.2014 - 05.2016
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
Server Shift Leader
Jeff Ruby Culinary Entertainment
Louisville/ Cincinnati
06.2008 - 09.2014
- Monitored assigned areas to proactively address customer needs, prioritizing tasks during peak hours.
- Coordinated opening and closing duties to ensure smooth restaurant operations.
- Developed training program to integrate new servers into restaurant culture and operations.
- Worked with management to coordinate special functions and events.
Education
Associates In Business - Business Administration
Jefferson Community And Technical College
Louisville, KY06-2007
Skills
- Inventory
- Cash and Credit Transactions
- Staff scheduling
- Employee training
- POS system operation
- Beverage supply orders
- Basic Accounting
- Inputting Payroll Weekly
Certification
- Certificate in Data Entry
- Certificate in Transcribing
- Certificate in Accounting
Education and Training
other
References
References available upon request.
Timeline
Manager and Bartender
The Corner Pub
10.2024 - 04.2026
Bartender
Montgomery Towne Tavern
05.2023 - 10.2024
Head Bartender
Tonys Steaks And Seafood
03.2016 - 04.2021
Head Bartender
Eddie Merlots
02.2014 - 05.2016
Server Shift Leader
Jeff Ruby Culinary Entertainment
06.2008 - 09.2014
Associates In Business - Business Administration
Jefferson Community And Technical College