Heather Capate
Maple Shade ,NJ
Summary
Serve as a key administrative and records-management resource within a municipal police department, supporting daily law-enforcement operations through the accurate management of confidential records, regulatory compliance, data reporting, public service, and interagency coordination. Act as a central point of contact between the public, police personnel, attorneys, prosecutors, government agencies, and other stakeholders while ensuring sensitive information is processed, maintained, and released in accordance with applicable laws, policies, and retention requirements.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Police Records Clerk
Maple Shade Police Department
Maple Shade Township, New Jersey
06.2008 - Current
- Records Administration & Compliance: Oversee the daily processing, organization, maintenance, retention, and authorized disposition of police records, including investigative, supplemental, arrest, accident, evidence, and other confidential documentation. Ensure records are maintained in accordance with DARM retention schedules and departmental requirements.
- Legal & Public Records Support: Manage OPRA, Common Law, and Discovery requests from attorneys, prosecutors, public defenders, government agencies, and members of the public. Coordinate document, video, evidence, and records requests while ensuring information is accurately located, reviewed, and processed.
- Law-Enforcement Operations Support: Provide comprehensive administrative support to department personnel and command staff, assisting with records, documentation, investigations, evidence processes, background checks, criminal histories, firearms applications, and other operational needs.
- Regulatory & Information Security Compliance: Perform monthly NCIC validations and audits while assisting TAC Officers with CJIS and eAgent responsibilities. Maintain classified-access records and support compliance with applicable law-enforcement information systems and security requirements.
- Firearms & Background Investigations: Administer New Jersey State Police FARS applications and maintain accurate records for Firearms Identification Cards, handgun permits, and permits to carry. Conduct background investigations and review information to assist in determining applicant eligibility.
- Data Management & Statistical Reporting: Compile, analyze, and prepare recurring crime, profiling, operational, and statistical reports for command staff, the New Jersey State Police, Prosecutor’s Office, and other governmental agencies. Ensure reports are accurate, timely, and properly maintained.
- Accreditation & Policy Administration: Serve as a Certified Accreditation Manager and support departmental accreditation and reaccreditation efforts through documentation management, proof collection, policy review, and compliance tracking. Maintain updated policies, directives, forms, and supporting documentation within PowerDMS.
- Records & Training Management: Maintain accurate personnel training records, Alcotest documentation, criminal histories, accreditation records, and other departmental databases. Monitor documentation for completeness and ensure records remain current and accessible.
- Interagency Coordination: Coordinate information and documentation with prosecutors, courts, attorneys, government agencies, and other law-enforcement organizations. Process requests from the Burlington County Prosecutor’s Office and assist with the timely exchange of records, evidence, and statistical information.
- Administrative Coordination: Coordinate crossing guard schedules, callouts, and substitute coverage; manage departmental supply orders; oversee alarm and emergency-contact registrations and billing; and coordinate procurement and revisions of departmental forms.
- Public & Departmental Relations: Serve as a professional liaison between the public and police personnel, responding to inquiries, managing telephone communications, and providing assistance with sensitive records and administrative matters while maintaining confidentiality and professionalism.
- Technology & Systems: Utilize a broad range of law-enforcement, records-management, compliance, and administrative platforms, including Microsoft Office Suite, Tyler New World, PowerDMS, Infocop, Carfax for Police, Mobile Client, Artemis, eAgent, NJ Courts, CJIS, eCourts, UDE Video System, Infoshare, and NJ NIBERS.
Education
Bachelor of Arts - Public Relations
Rowan University
Glassboro, NJ05-2002
Skills
- Data management
- Information management
- Attention to detail
- Effective communication
- Microsoft office
- Confidentiality
- Self motivation
Certification
- Certified Accreditation Manager - NJSACOP 2016
- American Red Cross Certified in CPR/AED exp 5/2027
Affiliations
- Volunteer, Burlington County Toys for Tots
- Volunteer, youth softball coach
Accomplishments
- Silver Card Member - Maple Shade PBA Local 267
Timeline
Police Records Clerk
Maple Shade Police Department
06.2008 - Current
Bachelor of Arts - Public Relations
Rowan University