Heather Carlile
Bullard,TX
Summary
Detail-oriented Scheduler with a proven track record in managing complex calendars and logistics, enhancing administrative processes to ensure seamless operations. Notable achievements include reducing scheduling conflicts significantly and improving overall efficiency through exceptional multitasking and prioritization skills. Strong adaptability to new software and systems has led to enhanced data management and workflow efficiency. Committed to leveraging a strong work ethic and interpersonal skills to tackle new challenges in a dynamic environment.
Overview
24
24
years of professional experience
Work History
SCHEDULER SR
Texas Oncology
Tyler
12.2023 - Current
- Obtain and enter all insurance authorizations, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR)
- Work closely with healthcare teams to optimize schedules, ensuring seamless patient care
- Where applicable, basic understanding of medical terminology for tests procedures, including coding and ability to look up codes specific to diagnosis and scheduling procedure
- Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel
CART CAPTIONER
Sworn Testimony/Game Day Captions
06.2021 - Current
- Delivered Communication Access Realtime Translation (CART) Remote services for individuals with disabilities.
- Facilitated clear communication through the implementation of CART services.
- Enable seamless communication access through real-time captions and transcripts.
- Partner in providing CART Remote services, fostering inclusivity through real-time captioning
- Passionately provide CART services, helping bridge communication gaps for individuals with disabilities
- Proven ability to work entirely remotely from a dedicated, secure office space.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
SCHEDULING SUPERVISOR
Texas Oncology
Tyler, Texas
04.2019 - 05.2021
- Managed, coached, disciplined and counseled staff as required
- Make well informed decisions on who should cover an assignment
- Work in a team environment to develop procedures that assist production improvements
- Managed complex schedules with precision, ensuring optimal staff allocation and patient care continuity
- Make interviewing, hiring, and counseling recommendations to Manager
- Ensured HIPAA compliance
- Work closely with healthcare teams to optimize schedules, ensuring seamless patient care
Lead Patient Financial Counselor
Texas Oncology
Tyler, Texas
04.2006 - 04.2019
- Directed financial counseling team, ensuring optimal patient support
- Pioneered innovative patient support strategies, significantly improving financial counseling services
- Oversaw detailed financial planning for patients, ensuring tailored support and satisfaction
- Fostered team collaboration, enhancing patient financial counseling quality and effectiveness
- Obtain referral/pre-authorizations for patient’s care
- Led financial counseling team to deliver personalized support, boosting patient satisfaction
REVENUE CYCLE
Texas Oncology
Tyler, Texas
04.2001 - 04.2006
- Account Receivables Specialist, Patient Service Representative, Medical Biller/CT-PET Scheduler/Front-desk check-in/scheduling
- Interpret the insured benefits in order to audit account correctly
- Obtain precertification for out-pt procedures
- Utilizing insurance company’s website to determine benefits per patient's contract
- Insurance appeals when claims are denied due to non-payable diagnosis
- Filed reconsideration requests to payor
- Monitored delinquent accounts and performed audit to resolve claim denial
Education
Some College (No Degree) -
Tyler Junior College
TylerSkills
- Critical Thinking
- Leadership
- Problem Solving
- Microsoft Office
- Scheduling management
- Deadline tracking
- Schedule coordination
- Schedule management
- Document management
- Staff coordination
References
References available upon request.
Timeline
SCHEDULER SR
Texas Oncology
12.2023 - Current
CART CAPTIONER
Sworn Testimony/Game Day Captions
06.2021 - Current
SCHEDULING SUPERVISOR
Texas Oncology
04.2019 - 05.2021
Lead Patient Financial Counselor
Texas Oncology
04.2006 - 04.2019
REVENUE CYCLE
Texas Oncology
04.2001 - 04.2006
Some College (No Degree) -
Tyler Junior College
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