Lillian Gonzalez
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a highly-motivated person, always ready for a new challenge. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Scheduler Coordinator Sr.
Orlando Health
2023.04 - 2024.11
- Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations, manage medical records and coordinates appointments for providers.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
Assistant Manager/Coordinator
A Helping Hand Counseling Center
2020.06 - 2022.09
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security and handled incidents calmly
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Planned team-building exercises to increase employee performance and job satisfaction
- Created organization systems for inventory control, merchandising, financial.
Mental Health Counselor
A Helping Hand Counseling Center
2018.06 - 2020.06
- Provide Group Counseling, Family Therapy, Individual Therapy and Behavioral Therapy
- Specialty Areas: Autism, Oppositional Defiant Disorders, Anger Management, Early Intervention, Anxiety, Depression, Gender Identity and Parenting Skills.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
Therapist
Angels for Kids on Call 24/7
2014.04 - 2018.07
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
PSR Therapist
Park Place Behavioral Health Care
2013.10 - 2014.04
- Psychosocial Rehabilitation Services in-patient hospital providing therapy to mental health patients.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
- Worked closely with families to educate them on mental health issues, facilitate open dialogue, and foster a supportive home environment for client recovery.
Education
Master of Science - Counseling
Central University
Bayamon, PR06.2014
Bachelor of Science - Speech Language Therapy
Carlos Albizu University
San Juan, PR08.2008
Skills
- Staff Management
- Patient Health Information Access
- Eligibility Assessments
- Direct Patient Care
- Medical Records Management
- Staff Training
- Case Planning and Management
- Case Conferences
- Administrative Support
- Case Coordination
- Social Work
- Program Development
- Customer Satisfaction
- Telephone Etiquette
- Interview Preparation
- Data Integrity
- Documentation
- Recruitment
- Counseling for all ages
- Bilingual (English and Spanish)
- Critical Thinking
- Strong Work Ethic
- Data Entry
- Attention to Detail
Personal Information
Title: COUNSELOR
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Scheduler Coordinator Sr.
Orlando Health
2023.04 - 2024.11
Assistant Manager/Coordinator
A Helping Hand Counseling Center
2020.06 - 2022.09
Mental Health Counselor
A Helping Hand Counseling Center
2018.06 - 2020.06
Therapist
Angels for Kids on Call 24/7
2014.04 - 2018.07
PSR Therapist
Park Place Behavioral Health Care
2013.10 - 2014.04
Master of Science - Counseling
Central University
Bachelor of Science - Speech Language Therapy
Carlos Albizu University
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