Idalys Castro
Orlando,Florida
Summary
Dedicated and cooperative individual with experience in hospital environments and a strong ability to navigate challenges in fast-paced settings. Bringing solid problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
GUEST SERVICE REPRESENTATIVE
Orlando Health
09.2022 - 03.2025
- Greeted and welcomed guests in a warm and friendly manner.
- Provided directions to guests.
- Answered incoming calls promptly and courteously, providing accurate information about the hospital.
- Developed a strong understanding of company policies and procedures.
- Communicated with hospital staff in order to assist guests.
- Utilized problem solving skills when dealing with difficult situations.
Education
ASSOCIATE IN ARTS (A.A.) - BIOLOGY
Valencia College
Orlando, FL05.2026
Skills
- Customer service
- Detail-oriented
- Computer skills
- Team collaboration
- Complaint handling
- Issue resolution
- Active listening
- Interpersonal skills
- Adaptability and flexibility
- Concierge support
Timeline
GUEST SERVICE REPRESENTATIVE
Orlando Health
09.2022 - 03.2025
ASSOCIATE IN ARTS (A.A.) - BIOLOGY
Valencia College
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