Overview
Work History
Education
Skills
Timeline
Generic

Mandy Sommerfeld

Overview

20
20
years of professional experience

Work History

Remote Scheduler-SR

Missouri Baptist Hospital
04.2023 - Current
  • Worked with supervisors and team members to understand department scheduling needs and bring levels within desired tolerances. Generated department orders and accompanying documentation. Optimized organizational processes by effectively managing and adhering to Doctor work schedules. Effectively communicated with patients and scheduled patient procedures in a timely fashion. Effectively communicated with Doctors office staff to obtain access forms for patients with urgent procedures needing to be scheduled. Assisted clients with daily living needs to maintain self-esteem and general wellness. Answered and managed 30 plus incoming and outgoing calls while recording accurate messages for distribution to office staff. Drafted common document templates to reduce time spent creating documents from scratch.

Legal Assistant

McMahon Hill Law office
02.2017 - 07.2020
  • Prepared repayment agreements with defendants, Accepted payment through QuickBooks program, Submitted legal documents requests through Casenet website, Logged information into Collect Max, Met daily and weekly deadlines consistently

Eligibility Worker

MO Dept, Services Call Center
01.2016 - 06.2016
  • Answered 50-70 incoming calls a day, Provided information on programs offered to clients, Updated client files

Behavioral Psych Technician

SSM
07.2013 - 02.2014
  • Provided supportive services to patients with co-occurring mental illness and drug addiction, Charted patient behaviors and activities In EPIC system, Helped motivate patients to participate in daily activities, Conducted group activities

Physicians Advocate

Express Scripts
10.2011 - 12.2012
  • Advocated on behalf of the patient to physicians, Researched and resolved issues with accounts, Processed prior authorization requests, Processed patient applications for Astra Zeneca, Made outbound calls to patients and medical offices, Consistently met and exceeded productivity and quality needs

Clinical Services Rep

WellPoint/Health Care Management
08.2010 - 03.2011
  • Provided administrative support to clinical associates, Successfully monitored unit workflow, Documented RN's call times and scorecards, Provided user acceptance training coordination, Entered patient surveys, labs, client information into database

Office Automation Clerk

USAF HQ AMC
12.2003 - 08.2010
  • Provided administrative support to office of 83 staff, Event planner for the AMC's bi-annual airlift competition, Prepared travel arrangements for international guests

Education

Completed coursework towards Bachelor of Science -

Southern Illinois University

Skills

  • Problem solving
  • Windows (Multiple Versions)
  • Time Management
  • Critical thinking
  • Organization
  • MS Office
  • Travel Arrangements
  • Communication
  • Marketing
  • Schedule Management
  • Calendar Management
  • Document Management
  • Telephone Etiquette
  • Timesheet Management
  • Teamwork and Collaboration
  • Schedule Coordination
  • Insurance Verification

Timeline

Remote Scheduler-SR

Missouri Baptist Hospital
04.2023 - Current

Legal Assistant

McMahon Hill Law office
02.2017 - 07.2020

Eligibility Worker

MO Dept, Services Call Center
01.2016 - 06.2016

Behavioral Psych Technician

SSM
07.2013 - 02.2014

Physicians Advocate

Express Scripts
10.2011 - 12.2012

Clinical Services Rep

WellPoint/Health Care Management
08.2010 - 03.2011

Office Automation Clerk

USAF HQ AMC
12.2003 - 08.2010

Completed coursework towards Bachelor of Science -

Southern Illinois University

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Mandy Sommerfeld