KRYSTAL PARKS
Fort Worth
Summary
Dynamic Patient Access Scheduler with extensive experience at Randstad; excelling in patient scheduling and insurance verification. Proven ability to enhance care coordination through strong communication and meticulous attention to detail. Skilled in EMR systems and committed to HIPAA compliance, ensuring efficient operations and exceptional service in high-volume environments.
Overview
19
19
years of professional experience
Work History
Patient Access Scheduler – Remote
Randstad
07.2020 - Current
- - Scheduled and coordinated patient appointments across multiple clinics and specialties using EMR/EHR systems (Epic and Athena).
- - Verified insurance benefits, documented coverage, and performed pre-registration and demographic updates in compliance with HIPAA.
- - Utilized Microsoft Office (Outlook, Word, Excel) to manage schedules, communications, and patient documentation.
- - Handled 60–90 high-volume calls daily while providing exceptional customer service in a professional work environment.
- - Applied medical terminology when reviewing provider notes, referral information, and testing requirements.
- - Successfully worked Monday through Friday daytime shift hours, maintaining accuracy, reliability, and efficiency.
Bookkeeping Associate- Remote
Solvency Now Bookkeeping
07.2015 - 06.2020
- Maintain accurate account records and review data for completeness.
- Assist with processing and verifying contributions and transactions.
- Identify and resolve discrepancies in account or payroll information.
- Support daily operations and qualify control checks.
- Collaborate with internal teams to clarify data and ensure accurate processing.
- Recommend small process improvements based on workflow observations.
- Work efficiently under deadlines while maintaining strong attention to detail.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative / Medical Data Entry Specialist
AIDS Healthcare Foundation
10.2010 - 05.2015
- - Provided exceptional support to clients regarding healthcare services and programs.
- - Assisted in managing patient interactions, ensuring timely and accurate responses to inquiries.
- - Maintained up-to-date knowledge of policies, procedures, and available resources for clients.
- - Documented client interactions in CRM software, contributing to improved data accuracy and service continuity.
- - Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Medical Claims Processor
NTT DATA North America
01.2007 - 09.2010
- - Processed medical claims efficiently, ensuring compliance with industry regulations and company policies.
- - Reviewed and adjudicated claims for accuracy, identifying discrepancies for timely resolution.
- - Collaborated with healthcare providers to obtain necessary documentation and clarification on claims submitted.
- - Implemented improvements in claim processing workflows, enhancing overall efficiency and turnaround times.
- - Verified patient insurance coverage and benefits for medical claims.
Education
Bachelor of Arts - Nursing
Tarrant County College
Fort Worth, TX05.2026
High School Diploma - undefined
American National Christian Academy
Arlington, TX05.2007
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Detail -oriented & recordkeeping
- Team Collaboration
- Problem Solving
- Process Improvement
- Financial Data Review
- Data Entry & Recordkeeping
- Communication Skills
- Fast-Paced Environment Adaptability
Timeline
Patient Access Scheduler – Remote
Randstad
07.2020 - Current
Bookkeeping Associate- Remote
Solvency Now Bookkeeping
07.2015 - 06.2020
Customer Service Representative / Medical Data Entry Specialist
AIDS Healthcare Foundation
10.2010 - 05.2015
Medical Claims Processor
NTT DATA North America
01.2007 - 09.2010
High School Diploma - undefined
American National Christian Academy
Bachelor of Arts - Nursing
Tarrant County College