Heather Carr
Muskegon,MI
Summary
Customer-oriented General Manager with 31 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
31
31
years of professional experience
Work History
General Manager
McDonald's
Cedar Springs, Standale, Cascade, Clyde Park
07.2003 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
First Assistant Manager
McDonald's
Grand Rapids, MI
07.2001 - 07.2003
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource usage.
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
Supervisor
Burger King
Grand Rapids
05.2000 - 06.2001
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Store Manager
Burger King
Grand Rapids, MI
03.1998 - 05.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Burger King
01.1995 - 03.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Crew Member
Burger King
Muskegon
01.1993 - 01.1995
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Fruitport High School
Fruitport, MI06.1995
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Team Leadership
- Training and coaching
- Inventory Control
- Staff training/development
- Employee Scheduling
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Performance Evaluations
Accomplishments
I have won many awards in my past which includes outstanding general manager, outstanding restaurant, profit and people awards.
Timeline
General Manager
McDonald's
07.2003 - Current
First Assistant Manager
McDonald's
07.2001 - 07.2003
Supervisor
Burger King
05.2000 - 06.2001
Store Manager
Burger King
03.1998 - 05.2000
Manager
Burger King
01.1995 - 03.1998
Crew Member
Burger King
01.1993 - 01.1995
High School Diploma -
Fruitport High School