Heather Castillo
Lyons,IL
Summary
Dynamic bartender with extensive experience at Marlins Bar & Restaurant, excelling in payment processing and customer service. Proven ability to enhance customer satisfaction through expertly crafted beverages and event planning. Bilingual communicator skilled in training staff and fostering teamwork, ensuring a vibrant and efficient bar environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Marlins Bar & Restaurant
Lyons, IL
05.2025 - Current
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Juniors Bar And Grill
Berwyn, IL
11.2004 - 11.2025
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Planned and coordinated special events to boost customer numbers and profits.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Some College (No Degree) - Sociology
Roosevelt University
Chicago, ILSkills
- Payment processing
- Drink preparation
- Customer service
- POS system operation
- Inventory management
- Event planning
- Bilingual
Certification
- licensed real estate agent
- Basset Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bartender
Marlins Bar & Restaurant
05.2025 - Current
Bartender
Juniors Bar And Grill
11.2004 - 11.2025
Some College (No Degree) - Sociology
Roosevelt University