I am a self-proclaimed Arts and Crafts Extraordinaire with a love for sewing, drawing, painting, crocheting, embroidery, collage, glitter, and all things creative!
Heather Chalone
Liverpool
Summary
Versatile professional known for strong attention to detail and dedication to supporting team objectives. A diverse catalog of knowledge with a desire to continue learning. Experienced in various roles from fulfillment, to alterations, to front desk operations, ready to leverage expertise in enhancing customer experiences.
Overview
2027
2027
years of professional experience
Work History
Full Service Shopper
Instacart
11.2023 - Current
- Executed accurate order fulfillment by efficiently selecting and packing items for delivery.
- Maintained high standards of quality control during shopping and packing processes.
- Utilized mobile app to enhance navigation within stores and efficiently locate items.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered and unloaded orders at customer's homes or locations.
- Adapted to changes in inventory and customer preferences to ensure satisfaction.
Front Desk Receptionist
TJ's Cannabis Co.
04.2025 - 02.2026
- Ensured compliance with age restrictions by accurately verifying customer identification through visual checks and scanning technology.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Assistant Teacher
Childtime Learning Center
10.2023 - 02.2024
- Oversaw daily routines to ensure safety and nurturing for all children in care.
- Facilitated monitoring of student progress and delivered feedback to parents via designated app.
- Encouraged positive social interactions among students, fostering teamwork and communication skills.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported lesson planning and classroom activities to enhance student engagement and learning outcomes.
Fulfillment Specialist
Target
04.2023 - 10.2023
- Executed order picking processes efficiently to ensure timely fulfillment.
- Ensured systematic organization and clear separation of orders to streamline workflow.
- Ensured accurate and efficient packing of orders to meet established guidelines and quality standards.
- Ensured adherence to safety guidelines and protocols during operations, including proper utilization of ladders, box cutters, and walkie-talkies.
- Implemented safety protocols to uphold OSHA and Target standards in the management of hazardous chemical shipping and disposal.
- Ensured compliance with food safety guidelines and protocols during food selection and disposal processes.
- Utilized expertise in various applications to execute picking, packing, and related tasks efficiently.
Alterations Specialist
David's Bridal
03.2022 - 03.2023
- Led alterations process for bridal gowns, special occasion dresses, and other garments, ensuring precision and quality standards.
- Mentored junior staff on garment fitting techniques and alteration best practices.
- Streamlined workflow by implementing efficient scheduling for fittings and alterations.
- Collaborated with sales team to provide customized solutions for customer requests.
- Ensured optimal cleanliness and operational efficiency of sewing room and alteration spaces to support workflow.
- Applied advanced sewing techniques to modify garments accurately, following pinning and notes.
- Performed garment and accessory finishing tasks, including sewing, pressing, and steaming, to ensure high-quality presentation.
- Assessed and addressed repair and cleaning needs for garments and accessories from floor and customer requests to enhance product quality.
- Sorted and positioned garments in alignment with specific stages of the alterations workflow.
- Facilitated customer assistance with garment fitting and removal during appointments.
- Engaged with customers and directed fitting appointments, ensuring personalized service and accurate measurements.
- Facilitated customer pick-up appointments to enhance service efficiency.
- Engaged with customers directly and over the phone to address inquiries and resolve issues promptly.
- Supported cash wrap efficiency through meticulous handling of alterations tickets.
Wardrobe Crew
Syracuse Stage
11.2021 - 12.2021
- Collaborated with Wardrobe and Wig Supervisor to maintain high standards of presentation and performance readiness.
- Supported wardrobe crew members by providing assistance and expertise during productions.
- Ensured dressing rooms and backstage costume areas remained clean and operational to support production activities.
- Achieved high standards of costume presentation through effective sorting, laundering, and cleaning of all costume pieces.
Enhanced costume quality and presentation by implementing systematic cleaning and sorting processes. - Facilitated seamless costume management by ensuring proper placement of costumes and accessories throughout show schedules.
- Executed repairs on costumes and costume pieces to ensure quality and functionality.
- Facilitated costume changes for actors backstage and in dressing rooms before, during, and after performances.
Receptionist
InFocus Advisors
2014 - 2020
- Oversaw front desk operations and fostered a welcoming atmosphere for clients and visitors.
- Handled incoming calls and inquiries, providing accurate information and directing to appropriate personnel.
- Facilitated customer interactions by greeting and assisting walk-in clients.
- Contributed to team success by offering timely assistance to supervisors and colleagues in various tasks.
- Performed data entry tasks with accuracy and efficiency.
Assisted in maintaining accurate records through diligent data input.
Supported team operations by entering and organizing data effectively. - Executed mail processing and distribution tasks, maintaining accuracy and adherence to established protocols.
- Managed payment processing operations to ensure timely transactions.
Receptionist
IBN Financial Services
2017 - 2019
- Facilitated customer interactions by greeting and assisting walk-in clients.
- Facilitated phone communication by connecting callers to designated personnel.
- Contributed to team success by offering timely assistance to supervisors and colleagues in various tasks.
- Achieved high levels of accuracy in Executed data entry to maintain updated records. through diligent attention to detail.
- Executed mail processing and distribution tasks, maintaining accuracy and adherence to established protocols.
Education
No Degree - Fine Arts
SUNY College At Oswego
Oswego, NYNo Degree - Art
Lasell University
Newton, MANails & Waxing Technician - Nails & Waxing
Continental School of Beauty
Syracuse, NY10-2013
Skills
- Attention to detail
- Dedicated work ethic
- Strong communication skills
- Positive attitude and demeanor
- Customer service
- Data entry
- Critical thinking
- Creative problem solving
Interests
Timeline
Front Desk Receptionist
TJ's Cannabis Co.
04.2025 - 02.2026
Full Service Shopper
Instacart
11.2023 - Current
Assistant Teacher
Childtime Learning Center
10.2023 - 02.2024
Fulfillment Specialist
Target
04.2023 - 10.2023
Alterations Specialist
David's Bridal
03.2022 - 03.2023
Wardrobe Crew
Syracuse Stage
11.2021 - 12.2021
Receptionist
InFocus Advisors
2014 - 2020
Receptionist
IBN Financial Services
2017 - 2019
No Degree - Fine Arts
SUNY College At Oswego
No Degree - Art
Lasell University
Nails & Waxing Technician - Nails & Waxing
Continental School of Beauty