Heather Chambers
Summary
Talented Night Shift Manager adept at resetting work areas and preparing for the next business day. Skilled in running reports, overseeing cleaning and meeting customer needs. Ready to apply years of experience to dynamic new role! Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Night Shift Manager
CODA (Counsel On Domestic Abuse)
Terre Haute, IN
02.2022 - Current
- Prepared materials for following shift.
- Completed detailed logging about the nights events before the end of each shift.
- Observed and monitored security cameras.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Provided first-rate service to all residents regardless of time or concern.
- Maintained a safe and clean work environment by enforcing company policies and procedures.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Walked around facility frequently to check activities.
- Utilized interpersonal communication skills to enhance residents experience and add value to each interaction.
Lead Janitor
Harsha Behavioral Center
Terre Haute, IN
01.2021 - 02.2022
- Achieved a cleaner and safer environment by thoroughly maintaining all assigned areas, including restrooms, offices, and common spaces.
- Established trust with colleagues through excellent communication skills while coordinating daily tasks effectively.
- Improved overall cleanliness with the implementation of effective cleaning procedures and use of high-quality products.
- Supported building security efforts by ensuring proper locking procedures were followed at the end of each day''s shift.
- Collaborated with management on facility improvement projects, contributing valuable insights and solutions to address concerns.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills.
- Supervised supplies in inventory and submitted reorder requests.
Quality Control Inspector
Chiyoda,USA
Greencastle, IN
04.2018 - 08.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Evaluated components and final products against quality standards and manufacturing specifications.
Home Help Aide
Homer Minnick (Private Employer)
Bloomington, IN
10.2007 - 12.2014
- Developed strong relationships with clients, fostering trust and open communication for better support.
- Supported clients through challenging emotional situations, offering compassionate listening and understanding.
- Increased client satisfaction by promptly addressing concerns or complaints regarding services provided.
- Educated family members on best practices for home care, empowering them to provide effective support.
- Promoted client privacy by maintaining confidentiality of personal information and adhering to HIPAA regulations.
- Enhanced patient comfort by administering prescribed medication.
- Improved clients'' quality of life by providing personal care and assistance with daily tasks.
- Prepared nutritious meals for clients following dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized care plans tailored to client needs.
- Maintained a safe and clean living environment for clients, ensuring proper sanitation and hygiene practices.
Customer Service Cashier
Marathon Gas Station
Bloomington, IN
10.2011 - 01.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
GED -
Teen Learning Center
Bloomington, IN01.2003
Skills
- Customer Service
- Workplace Safety
- Cleaning procedures
- Reporting skills
- Conflict Resolution
- Task Delegation
- Reporting Requirements
- Reception oversight
- Guest Assistance
- Complaint Handling
- Policy Enforcement
- Decision-Making
- Problem Resolution
- Professional and Courteous
Timeline
Night Shift Manager
CODA (Counsel On Domestic Abuse)
02.2022 - Current
Lead Janitor
Harsha Behavioral Center
01.2021 - 02.2022
Quality Control Inspector
Chiyoda,USA
04.2018 - 08.2018
Customer Service Cashier
Marathon Gas Station
10.2011 - 01.2013
Home Help Aide
Homer Minnick (Private Employer)
10.2007 - 12.2014
GED -
Teen Learning Center