Heather Chandler
Las Cruces,NM
Summary
Proactive Owner/Operator with extensive experience in business operations and customer service. Specializes in operations management, personnel management, and relationship management, with a proven track record of improving employee retention and customer satisfaction. Brings strong skills in hiring, business planning, and documentation to support long-term success.
Overview
6
6
years of professional experience
Work History
Owner/Operator
OrangeCrate New Mexico LLC
01.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Tech Lead
Waitr
10.2018 - 12.2019
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Reduced system downtime, implementing robust monitoring tools and processes.
Education
Bachelor of Science - Special Education
Western Governors University
Salt Lake City, UT07-2026
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ04-2012
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Personnel Management
- Relationship Management
- Human Resources
- Human Resource Management
Timeline
Owner/Operator
OrangeCrate New Mexico LLC
01.2020 - Current
Tech Lead
Waitr
10.2018 - 12.2019
Bachelor of Science - Special Education
Western Governors University
Associate of Arts - Business Management
University of Phoenix
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