Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Heather Garriott Cigoi

Broadview Heights,OH

Summary

Personable and dedicated advocate for individuals in need of services with extensive experience in the social service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Capable of smoothly handling strategic planning, operational and administrative requirements. Accustomed to working in highly confidential environment. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships with clients and cultivating partnerships with other agencies and organizations.

Overview

19
19
years of professional experience

Work History

Case Manager BA, QMHS

Ohio Mentor
Cleveland, OH
01.2023 - Current
  • Conducted visitations weekly to assess well-being and environmental conditions for each child.
  • Advocated for children in court Juvenile Court and to ensure their CAPTA rights are upheld.
  • Develop ISPs and conduct other assessments to ensure Youth's meet their goals and address mental heath issue.
  • Established and maintained relationships to meet community needs and avoid service duplications.
  • Ensure Therapeutic Foster Parents are meeting the needs of the Youth in custody.
  • Coordinate services with County CPS throughout the state.

Supervisor of Long-Term/Re-Entry Programs Housing

Eden
Cleveland, OH
07.2022 - 11.2022
  • Scheduled, coordinated and held meetings, supervising Housing Specialist and other community partners.
  • Established and enforced clear goals to keep Housing Specialist working with clients to ensure they maintained their vouchers.
  • Oversaw the Re-entry Program to ensure Parolees had vouches upon release from prison and Ensure Housing Specialist assist them with maintaining their vouchers
  • Developed housing plans for clients in crisis to maintain their vouchers
  • Conducted mediations if there landlord/client conflicts
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Case Manager in Family Housing Management

Frontline Service
Cleveland, OH
10.2020 - 07.2022
  • Assist clients with a mental health diagnosis who have a history of being homeless.
  • Ensure client's maintain stable housing for themselves and their children.
  • Provide assistance with connecting clients and their children to community supports.
  • Educating clients about government resources.
  • Review ISP goals and record the progress of clients.
  • Develop new goals with clients based on the client's progress and life altering events.
  • Provided needed support for clients during mental health crises.
  • Coordinated mental health services and assist clients by educating them with appropriate coping skills.
  • Assisting clients with Criminal, Junenile, and Department of Children and Family Services cases.

Director of Learn to Skate, Safe Sport Chair, Competition Chair, Pro-Committee Chair

SSC And Cleveland Greater Council
Strongsville, OH
05.2016 - 08.2020
  • Maximize the organizations revenue by fundraising to subsidize the cost of ice for our skaters.
  • Responsible for running and organizing 5 test sessions and a major competition each year.
  • Educating skaters, parents, and coaches about Safe Sport, including physical abuse, sex abuse, emotional maltreatment and safety on and off the ice.
  • Responsible for investigating all grievances reported to the board concerning skaters, parents, and coaches. Developing safety plans until the investigations are completed and determining any disciplinary actions that need to be taken.

Child Protective Investigator

Summit County Children's Services
Akron, OH
04.2019 - 08.2019

Effectively investigated allegations of abuse. Forensically trained to interview all parties involved in the complaint. Assisted and testified in criminal proceeding. Assessed situations for safety and made the necessary recommendations for medical and psychological treatment. If a child was determined unsafe if their current environment, a complaint would be filed with Juvenile Court and the child would be removed from their current setting and new placement would have to be identified. Accurately documented investigations and wrote reports. Ensured the safety of children and completed successful removal and placement of children in a safe environment. Comfortable in crisis situations and able to deescalate confrontations. Successfully maintained a high caseload successfully.

Investigative Sex Abuse Social Worker

Cuyahoga County Division of Children and Family services
Cleveland, OH
06.2006 - 04.2015
  • Effectively investigated allegations of abuse specializing in sex abuse.
  • Coordinated investigations with Law Enforcement.
  • Forensically trained to interview all parties involved in the complaint.
  • Assisted and testified in criminal proceeding.
  • Assessed situations for safety and made the necessary recommendations for medical and psychological treatment.
  • Accurately documented investigations and wrote reports.
  • Ensured the safety of children and completed successful removal and placement of children in a safe environment.
  • Comfortable in crisis situations and able to deescalate confrontations.
  • Successfully maintained a high caseload successfully.
  • Skillful in identifying services depending on an individuals' needs.

Intern

State of Ohio Adult Parole Authority
Cleveland, OH
01.2006 - 05.2006
  • Conducted interviews of criminal offenders and wrote detail Pre-sentence reports to criminal court.
  • Participated in all aspects of community control and supervision.
  • Performed detailed background investigations on offenders.

Education

Bachelor of Arts - Sociology and Criminology

Cleveland State University

Skills

  • Background working with Local law Enforcement, ICAC, FBI, and Prosecutor's Office
  • Proficient with Microsoft office, Excel, and lexis Nexis
  • Experience in testifying in Juvenile and Criminal Court
  • Deadline and results-oriented
  • Background working with the Court of Common Pleas and preparing witness to testify
  • Trained in forensic and motivational interviewing
  • Familiar with the Ohio Revised Code

Affiliations

  • 2008 Cuyahoga County Social Worker of the Year
  • 2010 Certificate of Appreciation In appreciation for Commitment, Expertise, and Dedication that was shown while working in the Sex Abuse Department while working for Cuyahoga County Division of Children and Family Services
  • Alpha Kappa Delta, International Sociology Honors Society
  • Alpha Phi, Beta Omega Chapter Kent State University
  • Graduated Magna Cum Laude From Cleveland State University

Timeline

Case Manager BA, QMHS

Ohio Mentor
01.2023 - Current

Supervisor of Long-Term/Re-Entry Programs Housing

Eden
07.2022 - 11.2022

Case Manager in Family Housing Management

Frontline Service
10.2020 - 07.2022

Child Protective Investigator

Summit County Children's Services
04.2019 - 08.2019

Director of Learn to Skate, Safe Sport Chair, Competition Chair, Pro-Committee Chair

SSC And Cleveland Greater Council
05.2016 - 08.2020

Investigative Sex Abuse Social Worker

Cuyahoga County Division of Children and Family services
06.2006 - 04.2015

Intern

State of Ohio Adult Parole Authority
01.2006 - 05.2006

Bachelor of Arts - Sociology and Criminology

Cleveland State University
Heather Garriott Cigoi