Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Cleveland

Campbellsport,WI

Summary

Reliable professional with strong skills in resident care and communication facilitation. Experienced in medication administration and daily support activities, committed to fostering independence and well-being among residents.

Overview

9
9
years of professional experience

Work History

Lead DSP

Beacon
Madison, Wisconsin
10.2016 - Current
  • Dispensed prescribed medications and arranged doses at scheduled intervals.
  • Promoted resident independence while honoring personal preferences.
  • Facilitated transportation for medical appointments, shopping trips, and recreational outings.
  • Aided residents in daily activities, including dressing, grooming, and bathing.
  • Implemented individualized interventions for challenging behaviors exhibited by some of the residents.
  • Facilitated communication between residents, staff members, family members, and other relevant individuals.
  • Responded quickly and appropriately in emergency situations such as fires or medical emergencies involving any of the residents.
  • Maintained a safe environment within the group home by monitoring resident behavior and intervening when necessary.
  • Arranged medication and provided proper dosages at scheduled intervals.
  • Developed positive relationships with outside organizations that provide services to our clients such as mental health providers or community resources centers.
  • Helped patients with daily living requirements such as social events, emotional care and personal hygiene.
  • Participated in team meetings with other staff members to discuss challenges or successes related to the care of residents.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Provided entertainment and companionship through conversation, reading, and board games.

Education

High School Diploma -

Lomira High School
Lomira, WI
06-2007

Skills

  • medication management
  • behavior intervention
  • emergency response
  • resident support
  • communication facilitation
  • customer service
  • case documentation
  • transportation assistance
  • team collaboration
  • safety monitoring
  • problem solving
  • Active listening
  • time management
  • Reliability
  • Certified in CPR/AED
  • Administer medication
  • Cooking meals
  • Problem-solving
  • Client transportation

Timeline

Lead DSP

Beacon
10.2016 - Current

High School Diploma -

Lomira High School
Heather Cleveland