Heather Cloutier
Erie,PA
Summary
Strategic Manager with experience leading and overseeing Sales and Finance business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
Overview
27
27
years of professional experience
Work History
General Manager
Auto Express Superstore
Erie, PA
07.2020 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Collaborated with finance companies to ensure best deal for our clients.
- Provided financing options for customers with less than perfect credit.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Finance Director
Auto Express Superstore
Erie, United States
11.2015 - 07.2020
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Assisted General Manager with recruiting, interviewing and hiring new employees for department.
- Monitored budget, revenue and variance trends.
- Assisted in training new hires in our finance department.
- Collaborated with banks and credit unions to ensure best possible options for customers.
- Increased revenue by assisting with operations management, sales and marketing efforts.
Finance Manager
Bianchi Honda
Erie, United States
10.2003 - 06.2015
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.
Finance Manager/Sales Manager
Cycle City Of Erie
Erie, United States
08.1999 - 06.2003
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Consultant
Gary Miller Dodge
Erie, PA
10.1994 - 05.1999
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic.
Education
No Degree - Business And Marketing
Edinboro University of Pennsylvania
Edinboro, PAHigh School Diploma -
Thorton Acadaemy
Saco, ME06.1991
Skills
- Business Leadership
- Performance Monitoring and Evaluation
- Administrative Management
- Profit and Loss Control
- Money Handling
- Special Finance Expert
Timeline
General Manager
Auto Express Superstore
07.2020 - Current
Finance Director
Auto Express Superstore
11.2015 - 07.2020
Finance Manager
Bianchi Honda
10.2003 - 06.2015
Finance Manager/Sales Manager
Cycle City Of Erie
08.1999 - 06.2003
Sales Consultant
Gary Miller Dodge
10.1994 - 05.1999
No Degree - Business And Marketing
Edinboro University of Pennsylvania
High School Diploma -
Thorton Acadaemy
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