Heather Cole
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Senior Bankruptcy Specialist
Wells Fargo Home Mortgage
West Des Moines, IA
02.2012 - 09.2024
- Prepared and validated many documents in bankruptcy
- Created, signed and filed documents on new and previously existed bankruptcy cases
- Assisted with the quality review of peers
- Answered questions from fellow co-workers, attorneys and trustees
- Responded to objections and notice of deficiencies filed
- Helped train new and existing team members on processes
- Worked special projects given management
- Assisted creating spreadsheets to help organize tracking work
- Completed policy and procedure updates and reviews
- Worked escalation account reviews
- Updated Credit Reporting
Bankruptcy Specialist 1
Wells Fargo Home Mortgage
Des Moines, Iowa
10.2010 - 02.2012
- Monitored accounts in bankruptcy
- Worked with attorneys and trustees to ensure Wells Fargo's treatment in plan was correct
- Created proof of claims on new bankruptcy filings and amend proof of claims on existing ones
- Completed affidavits for motion for relief of stay
- Worked with others to help meet a goal every month set by management
- Assisted covering phones, taking payments and answering questions from customers, trustees and attorneys
- Calculated delinquencies
Collector
Wells Fargo Card Services
Des Moines, Iowa
09.2009 - 10.2010
- Worked in credit card collections
- Collected on past due and over limit credit cards by processing payments over the phone
- Set up automatic payments, along with postdated payments
- Entered in bankruptcy information
- Updated all account information
- Negotiated settlement offers
- Assisted cardholders with workout payment plans for those who qualified
- Helped cover the Account Resolution Line for the team leads
- I helped maintain goals set by management
Assistant Manager
Check N Go
Des Moines Iowa
05.2006 - 09.2009
- Helped maintain and meet goals set by our corporate office
- Did frequent collection calls on all current, past due and non-sufficient fund checks
- Responsible for filing, approving and updating all credit applications
- Answered phones and left messages
- Cash handling
- Performed monthly store audits
- Assisted with covering other stores in the district
- Preformed bank runs
- Trained new employees
- Assisted the Store Manager with hiring
- Prepared Staff Schedules
Education
High School Diploma -
Roosevelt High School
Des Moines, IA 05-2005
Skills
- Excel
- Microsoft Office
- Attention to detail and accuracy
- Problem solving and critical thinking
- Claims review
- Written and verbal communication
- Document preparation
- Telephone etiquette
- Multitasking Abilities
- Customer service
Timeline
Senior Bankruptcy Specialist
Wells Fargo Home Mortgage
02.2012 - 09.2024
Bankruptcy Specialist 1
Wells Fargo Home Mortgage
10.2010 - 02.2012
Collector
Wells Fargo Card Services
09.2009 - 10.2010
Assistant Manager
Check N Go
05.2006 - 09.2009
High School Diploma -
Roosevelt High School