Sharrise Henry
Phoenix,AZ
Summary
Dedicated Loss Mitigation Specialist seeking advancement to Collections Team Lead to leverage proven negotiation skills, strong performance and in-depth knowledge of internal processes to lead team success and drive improved departmental results.
Overview
8
8
years of professional experience
Work History
Bankruptcy & Loss Mitigation Specialist
OneAZ Credit Union
10.2018 - Current
- Manage bankruptcy and loss mitigation accounts while balancing the needs of the credit union and its members. Ensure compliance with bankruptcy laws and internal policies while maintaining accurate account tracking systems and monitoring all filings and deadlines. Communicate regularly with members, attorneys, and our external legal counsel to resolve accounts, protect creditor rights, and provide guidance within regulatory guidelines. Prepare and file legal documents, including claims, reaffirmations, and court notices, in a timely and accurate manner. Oversee delinquent mortgage and home equity accounts, including sending required notices, assisting members with loan modifications, initiating foreclosure proceedings while coordinating with foreclosure partners, real estate agents, and title companies and preparing end-of-month 60 day past due real estate reports. Utilize core banking and collections systems, along with risk and insurance tools, to support effective account management and recovery efforts.
- Graduate of the LEAP Program
- Excel in managing workload and time management, consistently exceeding monthly performance expectations
- Maintain up-to-date knowledge and skills in all position-related areas, including regulatory and process changes
- Maintain a high level of accuracy in Bankruptcy and Loss Mitigation processing
- Maintain and update bankruptcy accounts from bi-weekly reporting schedule, ensuring accuracy, timely follow up & compliance with internal & regulatory standards
- Consistently support other business areas as needed, including collections, repossessions, training, and special projects
- Attend ACUCC quarterly meetings to stay current on industry trends and best practices
- Serve as a GreenPath Champion/Leader, supporting financial wellness initiatives and member guidance
- Lead team meetings, facilitating communication, updates, and alignment on priorities
- Review & prepare end-of-the-month 60 day past due real estate reports, ensuring accuracy & supporting follow-up in delinquent accounts
Senior Recovery Specialist 2
OneAZ Credit Union
02.2018 - 10.2018
- Delivered outstanding member service while balancing the needs of members with past-due loans (auto, mortgage, and other accounts) and the Credit Union. Provided solutions that supported both members and the Credit Union, resolving accounts before they became losses. Conducted skip tracing to locate members, assist with account resolution, and provide tools for maintaining good standing. Maintained strong member relationships while ensuring compliance with Credit Union policies and procedures. Collaborated with the Risk department when suspicious or potentially fraudulent activity was identified. Managed and updated credit disputes with all three credit bureaus, electronically and via mail, ensuring timely compliance. Assisted with live auctions and prepared remarketing documents for repossessions.
- Consistently met performance goals in queue resolve rates
- Achieved high performance in Key Value Ratings
- Maintained timely and accurate dispute response, meeting all internal and regulatory standards
- Consistently received highly effective performance reviews
- Supported team processes by preparing and managing auction documentation for repossessions
Education
High School Diploma -
Dobson High School
Mesa, AZSkills
- Akcelerant
- Accurint/IDI Core
- DNA
- Adobe Acrobat DC
- FDR
- Excel
- Vintek
- RDN
- Pacer
- SWBC
- E-Oscar
- Equifax/Experian/Transunion
Accomplishments
- Bankruptcy Training 101, 102, 103
- Bankruptcy Conference
- Notary
- NMLS#1839778
- Associate Impact Award
- CUNA
Timeline
Bankruptcy & Loss Mitigation Specialist
OneAZ Credit Union
10.2018 - Current
Senior Recovery Specialist 2
OneAZ Credit Union
02.2018 - 10.2018
High School Diploma -
Dobson High School
Community Involvement
Participates in volunteer events
Brand Ambassador
Help with Foster kids