Heather Collins
Finance Manager
Maumee,OH
Summary
Dedicated Automotive Finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Automotive Finance Manager
Groganstowne Chrysler Jeep Dodge Ram
Toledo, OH
02.2012 - Current
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
Automotive Finance Manager
Jim White Honda
Maumee, Ohio
2008 - 2012
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Proactively identified solutions for customers experiencing credit issues.
- Exceeded goals through effective task prioritization and great work ethic.
Assistant Automotive Finance Manager
Brown Automotive
Toledo, OH
1996 - 2008
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
High School Diploma -
Springfield High School
05.2001 -
Skills
DealerTrack, DMS, Vin Solutions Software Proficiency
Active Listening
Cultural Awareness
Teambuilding
MS Office
Financial transactions expertise
Previously AFIP Certified
Certified by the Association of Finance and Insurance Professionals in 2008 and 2012
Timeline
Automotive Finance Manager
Groganstowne Chrysler Jeep Dodge Ram
02.2012 - Current
Automotive Finance Manager
Jim White Honda
2008 - 2012
High School Diploma -
Springfield High School
05.2001 -
Assistant Automotive Finance Manager
Brown Automotive
1996 - 2008