Heather Connett
New Carlisle,OH
Summary
Proven track record of enhancing patient care and streamlining operations, demonstrated during tenure at UC Health. Skilled in HIPAA compliance and adept at multitasking, I excel in high-pressure environments, ensuring efficiency and patient satisfaction. My dedication to detail and organizational skills have significantly improved service delivery, contributing to a more effective healthcare experience.
Overview
20
20
years of professional experience
Work History
Patient Relations Assistant
UC Health
02.2022 - Current
- Coordinated language interpretation services for non-English speaking patients, facilitating clear communication with healthcare providers.
- Answered incoming calls, scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Confirming appointments and making sure physician schedules are full.
- Reviewing and scheduling new patient referrals.
Cafe Manager
Speedway Cafe
12.2020 - 02.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept cafe in full compliance with health code standards and consistently passed speedy standard checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
Medical Assistant
Neurology Specialist
02.2005 - 12.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Aided in lumbar punctures and preparing specimens for analysis.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory and expiration logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed. As well schedule any Radiology procedures and specialized labs.
- Completed disability forms, FMLA, BMV and patient letters.
- Worked with the physicians to send over proper medical records on patients to requesting providers and attorneys.
- Completed prior authorizations for patients medications and testing including but not limited to MRI's and CT"s.
- Called in medications to patients pharmacies.
- Respond to all messages that came in for the physician I covered and called the patients back to answer questions or concerns on medications, testing or issue they may be having.
Medical Assistant
Striebel Family Practice
05.2004 - 02.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Performed Immunizations, ear irrigations, blood glucose monitoring, rapid strep test and observed patients for adverse medication reaction.
- Performed prior authorizations on medications and tests.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OH05.2004
Medical Assisting
Springfield Clark County Joint Vocational School
Springfield, OH05.2004
Skills
- Reliability and Dedication
- Multitasking and Organization
- HIPAA Compliance
- Stay calm under pressure
- Detail oriented
Timeline
Patient Relations Assistant
UC Health
02.2022 - Current
Cafe Manager
Speedway Cafe
12.2020 - 02.2022
Medical Assistant
Neurology Specialist
02.2005 - 12.2014
Medical Assistant
Striebel Family Practice
05.2004 - 02.2005
High School Diploma -
Tecumseh High School
Medical Assisting
Springfield Clark County Joint Vocational School
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