SYDNEY KANTNER
Lexington,KY
Summary
Dynamic Patient Relations Assistant with a proven track record at University Of Kentucky Healthcare, excelling in appointment scheduling and patient advocacy. Skilled in HIPAA compliance and effective communication, I thrive in fast-paced environments, ensuring patient concerns are addressed promptly while fostering positive relationships and enhancing overall patient satisfaction. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Relations Assistant
University Of Kentucky Healthcare
Lexington, KY
05.2025 - Current
- Assisted patients with appointment scheduling and care coordination.
- Communicated patient concerns to healthcare providers for timely resolution.
- Maintained patient records according to HIPAA guidelines.
- Provided information about available resources for additional support or assistance.
- Provided customer service to patients in person and by phone.
Receptionist
Grand Lake Health System
St. Marys, OH
01.2023 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Constructed daily copay log and checked patient insurance.
- Keep up to date with patient balances.
Retail Manager
Bath and Body Works
St. Marys, OH
06.2021 - 10.2022
- Led, coached, and developed retail employees to achieve sales goals.
- Created and maintained positive employee relations by building, leading, and developing quality retail team.
- Maintained accurate inventory levels by controlling damages and markdowns.
- Executed and maintained visual merchandising standards consistent with company brand standards and directives.
- Ensured that all merchandise was accurately priced and properly stocked.
- Opened and closed store.
- Managed daily store operations, including cash handling, deposits, and reconciliation.
Retail Sales Associate
Bath and Body Works
St. Marys, OH
09.2019 - 06.2021
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Used POS system to process sales and refund transactions.
- Resolved customer disputes quickly while maintaining professionalism at all times.
- Maintained a clean and organized store environment that met all safety standards.
Education
High School Diploma -
Memorial High School
St. Marys, OH01.2018
Dental Hygiene -
James A Rhodes state college
Lima, OHAssociate of Applied Science - Dental Hygiene
Bluegrass Community And Technical College
Lexington, KYSkills
- Telephone etiquette
- Organization
- Time management
- Patient relations
- Appointment scheduling
- Patient insurance verification
- Eligibility checks
- Cash handling
- Transaction processing
- HIPAA compliance
- Patient advocacy
- Effective communication
- Problem solving
- Team collaboration
- Medical terminology
Certification
BLS
References
References available upon request
Timeline
Patient Relations Assistant
University Of Kentucky Healthcare
05.2025 - Current
Receptionist
Grand Lake Health System
01.2023 - Current
Retail Manager
Bath and Body Works
06.2021 - 10.2022
Retail Sales Associate
Bath and Body Works
09.2019 - 06.2021
High School Diploma -
Memorial High School
Dental Hygiene -
James A Rhodes state college
Associate of Applied Science - Dental Hygiene
Bluegrass Community And Technical College