SYDNEY KANTNER
Lexington,KY
Summary
Patient-focused healthcare professional with experience in patient relations, scheduling, insurance verification, and administrative support within fast-paced medical environments. Skilled in HIPAA compliance, effective communication, and problem solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations Assistant
University Of Kentucky Healthcare
Lexington, KY
05.2025 - Current
- Assisted patients with appointment scheduling and care coordination.
- Communicated patient concerns to healthcare providers for timely resolution.
- Maintained patient records according to HIPAA guidelines.
- Provided information about available resources for additional support or assistance.
- Provided customer service to patients in person and by phone.
Receptionist
Grand Lake Health System
St. Marys, OH
01.2023 - 05.2025
- Greeted visitors warmly, and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally, in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents and copying materials.
- Provided administrative support to medical staff, preparing necessary documentation and materials.
- Resolved patient inquiries promptly, fostering positive relationships within the healthcare environment.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Answered questions about the organization and provided callers with the address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Constructed a daily copay log and checked patient insurance.
- Keep up to date with patient balances.
- Submitted prior authorizations and spoke with the insurance company.
- Coordinated with insurance providers to verify DME coverage and patient eligibility.
Retail Manager
Bath and Body Works
St. Marys, OH
05.2021 - 09.2022
- Led, coached, and developed retail employees to achieve sales goals.
- Created and maintained positive employee relations by building, leading, and developing quality retail team.
- Maintained accurate inventory levels by controlling damages and markdowns.
- Executed and maintained visual merchandising standards consistent with company brand standards and directives.
- Ensured that all merchandise was accurately priced and properly stocked.
- Opened and closed store.
- Managed daily store operations, including cash handling, deposits, and reconciliation.
Retail Sales Associate
Bath and Body Works
St. Marys, OH
08.2019 - 05.2021
- Greeted visitors warmly, and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally, in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents and copying materials.
- Provided administrative support to medical staff, preparing necessary documentation and materials.
- Resolved patient inquiries promptly, fostering positive relationships within the healthcare environment.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Answered questions about the organization and provided callers with the address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Constructed a daily copay log and checked patient insurance.
- Keep up to date with patient balances.
- Submitted prior authorizations and spoke with the insurance company.
- Coordinated with insurance providers to verify DME coverage and patient eligibility.
Education
Dental Hygiene -
James A Rhodes state college
Lima, OHHigh School Diploma -
Memorial High School
St. Marys, OH05-2018
Associate of Applied Science - Dental Hygiene
Bluegrass Community And Technical College
Lexington, KYSkills
- Telephone etiquette
- Organization
- Time management
- Patient relations
- Appointment scheduling
- Patient insurance verification
- Eligibility checks
- Cash handling
- Transaction processing
- HIPAA compliance
- Patient advocacy
- Effective communication
- Problem solving
- Team collaboration
- Medical terminology
Certification
BLS
References
References available upon request
Timeline
Patient Relations Assistant
University Of Kentucky Healthcare
05.2025 - Current
Receptionist
Grand Lake Health System
01.2023 - 05.2025
Retail Manager
Bath and Body Works
05.2021 - 09.2022
Retail Sales Associate
Bath and Body Works
08.2019 - 05.2021
Dental Hygiene -
James A Rhodes state college
High School Diploma -
Memorial High School
Associate of Applied Science - Dental Hygiene
Bluegrass Community And Technical College