ALYSSA BURLINGAME
HARRODSBURG
Summary
Previous accounts payable with over 10 years of extensive expertise in customer service, conflict resolution, and time management. Demonstrates exceptional attention to detail and a proven track record in optimizing payment processes and enhancing customer satisfaction. Committed to leveraging advanced communication skills and financial acumen to drive success in the insurance industry.
Hard worker ready to learn and contribute to team success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
2028
2028
years of post-secondary education
Work History
Patient Relations Assistant
University of Kentucky Hospital
Lexington
06.2025 - Current
- Facilitated patient inquiries regarding services and procedures at the clinic.
- Coordinated appointments and managed scheduling for patient consultations.
- Assisted patients in completing necessary registration forms and documentation.
- Medical records scanning
- Rescheduled patients due to missed appointments or a provider being unavailable.
- Made calls to patients to schedule appointments or to inform an appointment needed to be changed.
- Messaged patients through epic to inform the of their appointment updates.
- Communicated effectively with healthcare providers to relay patient concerns.
- Provided compassionate support to patients navigating healthcare processes.
- Answered questions regarding insurance coverage, billing, and other related topics.
- Performed data entry into electronic health records system.
- Collaborated with other departments within the facility to coordinate services for patients.
- Assisted with the scheduling of patient appointments.
- Greeted patients upon arrival and checked them in for their appointment.
- Resolved any issues or complaints that arose from patients or family members.
- Provided customer service to patients in person and by phone.
Accounts Payable
Longship
Lexington-Fayette
03.2021 - 01.2025
- Process and reconcile invoices while maintaining accurate financial records, implementing streamlined payment systems to reduce processing time.
- Manage vendor relationships and resolve payment discrepancies through systematic documentation and thorough account analysis.
- Optimise payment cycles and cash flow management while ensuring compliance with accounting policies and internal controls.
- Partner with finance teams to resolve payment disputes and establish best practices for vendor relationship management.
- Customer and carrier service
- Processed invoices to pay carriers.
- Invoiced customers for payment.
- Maintained meticulous financial documentation while ensuring compliance with accounting standards and regulatory requirements.
- Executed comprehensive financial reconciliation procedures while maintaining strict compliance with accounting standards and regulatory frameworks.
On Demand Teller
Forcht Bank
Lexington-Fayette
01.2020 - 01.2021
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Resolved customer inquiries, improving service quality and fostering trust.
- Collaborated with team to streamline operations, achieving measurable efficiency gains.
- Demonstrated attention to detail in cash handling, ensuring accuracy and preventing discrepancies.
- Balanced daily transactions, reconciled accounts, and handled sensitive financial information while ensuring zero discrepancies in cash handling procedures.
Bakery
Cheesecake Factory
Lexington
01.2014 - 01.2020
- Led bakery operations, boosting sales and maintaining product quality.
- Optimized resource use, cutting waste and enhancing efficiency.
- Trained and managed a team of 10, improving teamwork and service.
- Enhanced customer satisfaction through prompt issue resolution.
- Customer service
- Partnered with kitchen staff to synchronize production timing, cross-trained team members, and maintained consistent product quality during peak hours.
- Mentored new team members on bakery procedures, safety protocols, and quality standards while maintaining high customer satisfaction levels.
Education
General Education Diploma
Georgetown, KYCosmetology - Cosmetology
Paul Mitchell The School
Lexington , Ky 11.2015 - 07.2017
Skills
- Customer Service
- Conflict Resolution
- Time Management
- Attention to Detail
- EPIC charting
- Patient scheduling
- Data entry
- Appointment coordination
- Healthcare communication
- Problem solving
- Attention to detail
- Team collaboration
- Friendly and outgoing
- Phone and email etiquette
Timeline
Patient Relations Assistant
University of Kentucky Hospital
06.2025 - Current
Accounts Payable
Longship
03.2021 - 01.2025
On Demand Teller
Forcht Bank
01.2020 - 01.2021
Cosmetology - Cosmetology
Paul Mitchell The School
11.2015 - 07.2017
Bakery
Cheesecake Factory
01.2014 - 01.2020
General Education Diploma