Payton Snow
Nicholasville,KY
Summary
Flexible hard worker ready to learn and contribute to team success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Patient Relations Assistant
University Of Kentucky Chandler Medical Center
Lexington, 40506
10.2021 - Current
- Greeted patients upon arrival, and checked them in for their appointments.
- Managed the patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient payments and provided receipts as needed.
- Reviewed eligibility responses to assess patient benefit level
- Guided patients through the completion of consent, and other required medical forms.
- Worked effectively in team environments to make the workplace more productive.
- Trained new staff in patient relations protocols.
- Ensured accuracy of insurance details by checking online databases.
- Contacted external facilities to gather patient information.
- Facilitated communication between family members, doctors, registered nurses, KODA, and funeral homes regarding decedent affairs.
- Worked alongside registrars to effectively manage and complete work queue assignments.
Cashier
Sonnys Real Pit BBQ
Nicholasville, Kentucky
07.2019 - 08.2021
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance if they had questions.
- Answered phone calls to assist customers with questions and orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
05-2021
Some College (No Degree) -
- 2 Dual credit Law courses in High School.
- Remote class used blackboard to keep in contact with professor and other students for coursework.
Skills
- Patient confidentiality
- Team leadership
- Insurance verification
- Health insurance knowledge
- Customer service
- Friendly and outgoing
- Strong empathy
- Multitasking
Timeline
Patient Relations Assistant - University Of Kentucky Chandler Medical Center
10.2021 - Current
Cashier - Sonnys Real Pit BBQ
07.2019 - 08.2021
West Jessamine High School - High School Diploma,
Bluegrass Community And Technical College - Some College (No Degree),
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