Olivia Goret
Lexington,KY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Patient Relations Assistant
University Of Kentucky Healthcare
05.2023 - 12.2023
- Streamlined appointment scheduling process, resulting in reduced wait times and increased patient satisfaction.
- Provided compassionate support during difficult situations, offering comfort to patients facing challenging circumstances.
- Maintained up-to-date knowledge on hospital policies and procedures to provide accurate information to patients and their families.
- Managed the maintenance of confidential patient records, safeguarding sensitive information while enabling efficient access when needed.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
- On an average day, job duties included the check-in and check-out process of 180 patients seeing 28 different providers, working through medical record requests during down-time, scheduling future appointments for patients during the check-out process, dealing with emergency situations, etc.
Education
Bachelor of Science - Business Communications
University of Kentucky
Lexington, KY05.2024
Skills
- Patient confidentiality
- Scheduling appointments
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Registration and Admissions
- MS Excel
- Tableau Software
- Analytical Thinking
- Documentation And Reporting
- Information Gathering
Timeline
Patient Relations Assistant
University Of Kentucky Healthcare
05.2023 - 12.2023
Bachelor of Science - Business Communications
University of Kentucky
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