Heather Cornford
La Grande
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Experienced with venipuncture and capillary puncture techniques. Utilizes strong interpersonal skills to ensure patient comfort and accurate specimen collection. Knowledge of infection control protocols and lab safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
Ideal Option
06.2024 - Current
- Processed prior authorization requests efficiently, ensuring compliance with guidelines.
- Reviewed clinical documentation to determine eligibility for services and medications.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Worked with pharmacies to coordinate deliveries of long active injections.
Medical Assistant/Laboratory Phlebotomist
Ideal Option
03.2024 - 06.2024
- Assisted in patient intake and registration processes to ensure efficient workflow.
- Conducted routine medical tests and recorded vital signs accurately for physician review.
- Collaborated with healthcare team to prepare examination rooms and maintain cleanliness standards.
- Scheduled patient appointments, optimizing clinic operations and reducing wait times.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimen collection and processing to support laboratory operations.
Medical Assistant/Laboratory Phlebotomist
Turnkey Health Clinics
04.2022 - 02.2024
- Administered medications and treatments per established protocols, ensuring patient safety and compliance.
- Monitored vital signs and documented changes in patient conditions to inform medical teams.
- Collaborated with multidisciplinary teams to develop individualized care plans for inmates.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity and confidentiality.
- Responded promptly to medical emergencies within facility, providing critical care as needed.
- Collaborated with healthcare professionals to coordinate patient testing and improve workflow efficiency.
- Performed quality control checks on equipment and supplies to ensure reliability of results.
Certified Nursing Assistant/Medical Assistant/Laboratory Phlebotomist
Great Falls Hospital Clinic
08.2021 - 04.2022
- Monitored vital signs, documenting changes and reporting to nursing staff promptly.
- Supported nursing staff in administering medications and treatments as directed.
- Mentored new nursing assistants, fostering teamwork and enhancing skill development.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted surgical team in preoperative preparation and patient positioning.
- Contributed to postoperative care by assisting in patient recovery monitoring and documentation.
Education
Montville High School
Montville, CT06-2014
Skills
- Prior authorization process
- Medical terminology
- Medical appeals handling
- Data entry
- Effective communication skills
Certification
- CNA - Certified Nurse Assistant
- First Aid and CRP
Timeline
Prior Authorization Specialist
Ideal Option
06.2024 - Current
Medical Assistant/Laboratory Phlebotomist
Ideal Option
03.2024 - 06.2024
Medical Assistant/Laboratory Phlebotomist
Turnkey Health Clinics
04.2022 - 02.2024
Certified Nursing Assistant/Medical Assistant/Laboratory Phlebotomist
Great Falls Hospital Clinic
08.2021 - 04.2022
Montville High School
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