Joshua A Newell
Benton,AR
Summary
Visionary leader and strategic innovator with extensive expertise in recovery support, community outreach, and program development. Proven track record in leveraging analytics to drive retention, conversion, and revenue growth while fostering impactful collaborations with stakeholders across healthcare, advocacy, and law enforcement agencies. Honored for contributions to unsheltered populations and recognized for delivering measurable improvements in operational efficiency and cost savings. Adept at identifying systemic challenges and leading efforts to implement lasting solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peer Outreach Specialist
Ideal Option
02.2023 - Current
- Spearheaded and implemented several pilot programs at the flagship Little Rock office, driving operational efficiency and revenue growth.
- Developed a retention pilot program using analytics, resulting in a 10 percent improvement in patient retention rates and cost savings.
- Designed and executed a conversion-focused pilot program, achieving an 8 percent increase in patient conversion rates, enhancing the company's bottom line.
- Earned the maximum 3 percent salary increase during the annual evaluation for measurable contributions to revenue and operational performance.
- Increased the Little Rock Clinic census by 80 percent, from 250 to 450 patients, through innovative outreach strategies and stakeholder partnerships.
- Organized speaking panels with statewide initiatives like 100 Families, addressing systemic challenges and advocating for actionable solutions.
- Built and maintained a comprehensive referral network, driving patient acquisition and improving access to critical services.
- Delivered strategic presentations at conferences, showcasing successful analytics-driven programs and fostering partnerships with healthcare, law enforcement, and advocacy organizations.
PRSS
Exodus.Life
01.2022 - 01.2023
- Planned and executed community outreach events to increase awareness and engagement.
- Facilitated group sessions and taught recovery-focused curriculum at the Jefferson County Detention Center.
- Increased peer engagement by 30 percent through targeted community outreach and educational programming.
- Strengthened community relationships, resulting in a 20 percent boost in program referrals.
- Advocated for peers, mentoring individuals one-on-one, and acting as a change agent within the agency.
Sales/crew Leader
JR Shelnutt Construction LLC
02.2018 - 03.2022
- Directed daily operations and led diverse teams to ensure project completion on time and within budget.
- Achieved a 15 percent reduction in project turnaround times through enhanced workflow optimization.
- Increased team productivity by 20 percent through targeted training and motivational initiatives.
- Strengthened client relationships by understanding their objectives and exceeding expectations
Owner/Operator
Southern Superior Shops LLC
10.2012 - 01.2017
- Managed daily operations, trained staff, and developed promotional strategies to increase revenue.
- Successfully handled over 30 client calls daily while overseeing multiple crews, maintaining operational efficiency.
- Boosted annual revenue through strategic marketing and superior customer service.
- Grew customer base statewide within three years, establishing a reputation for operational excellence.
Board of Directors Member
NAMI - National Alliance Of Mental Illness
01.2023 - Current
- Instrumental in implementing peer-to-peer support groups across the state by establishing NAMI Affiliates.
- Collaborated on policy development to enhance mental health advocacy and service delivery.
- Organized and participated in speaking panels with statewide initiatives like 100 Families, addressing systemic challenges and advocating for actionable solutions.
- Represented NAMI Arkansas as a speaker at several events and conferences, advocating for mental health awareness and recovery support.
Education
Bachelor of Social Work - Social Work
University of Arkansas At Little Rock
Little Rock, AR05.2025
Skills
- Strategic Partnership Development
- Business Development and Stakeholder Engagement
- Innovative Problem-Solving
- Metrics-Driven Decision Making
- Leadership and Team Management
- Patient Advocacy and Outreach
- Policy Development and Collaboration
- Public Speaking and Persuasive Communication
- Cross-Functional Collaboration
- Crisis Management
Accomplishments
- Successfully raised Ideal Option's retention rates by nearly 10 percent.
- Increased the Little Rock Clinic census by 80 percent, from 250 to 450 patients.
- Designed and implemented a conversion-focused pilot program resulting in an 8 percent increase in patient conversions.
- Honored with prestigious awards for contributing to the unsheltered population from Depaul USA.
- Maintained a 4.0 GPA while actively contributing to professional development and community initiatives.
- First Peer Outreach Specialist in the state
-
Affiliations
- NASW Member
- APAC Sub-Committee
- Mid-South
- NAADAC Member
- Board of Directors, NAMI Arkansas
- SCLA
- Secretary, APART Coalition
Certification
- Advanced Peer Recovery Support Specialist
- Mental Health First Aid
- Smart Recovery Facilitator
- Qualified Behavioral Health Provider
- Crisis Prevention Intervention
- CPR
Timeline
Peer Outreach Specialist
Ideal Option
02.2023 - Current
Board of Directors Member
NAMI - National Alliance Of Mental Illness
01.2023 - Current
PRSS
Exodus.Life
01.2022 - 01.2023
Sales/crew Leader
JR Shelnutt Construction LLC
02.2018 - 03.2022
Owner/Operator
Southern Superior Shops LLC
10.2012 - 01.2017
- Advanced Peer Recovery Support Specialist
- Mental Health First Aid
- Smart Recovery Facilitator
- Qualified Behavioral Health Provider
- Crisis Prevention Intervention
- CPR
Bachelor of Social Work - Social Work
University of Arkansas At Little Rock
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