Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Cosner

Heather Cosner

Petersburg,WV

Summary

Customers always come first; their health and safety was my main priority! Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of all pharmacy operations. Conversational skills. My customers love me. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. 6 year experience Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Nationally Cert. Immunizing Pharmacy Technician

CVS Pharmacy
11.2023 - 06.2025
  • Managed medication inventory, ensuring accurate stock levels and timely replenishment.
  • Assisted pharmacists in preparing and dispensing prescriptions, maintaining compliance with regulations.
  • Trained new pharmacy technicians on operational procedures and safety protocols.
  • Conducted medication reviews to identify potential interactions and ensure patient safety.
  • Implemented quality control measures to enhance accuracy in medication dispensing.
  • Streamlined workflow processes, improving efficiency in prescription fulfillment and customer service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Direct Care Worker

West Virginia Choice
06.2021 - 11.2023
  • Stripped bedding to replace with clean linens to maximize comfort.
  • Provided housekeeping and cleaning services to disinfect living environment and reduce pathogens.
  • Cleaned and organized living spaces to provide each person with the best environment for health and wellness.
  • Cooked healthy, balanced meals and snacks to meet the individual client's dietary needs.
  • Transported clients to doctor's offices.

Nationally Certified Immun.Pharmacy Technician

Walmart
06.2020 - 06.2021
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Set up and modified patient profiles in system to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Helped supervise pharmacy technicians and pharmacist and coordinated day-to-day assignments.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.

Nationally Certified Pharmacy Technician

Rite Aid/Walgreens
08.2014 - 05.2020
  • Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness.
  • Made telephone calls to Physicians, customers, and patients.
  • Registered all related sales on the assigned cash register; collected and handled cash.
  • Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
  • Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
  • Assisted customers and patients by offering information on goods and services.
  • Developed strong relationships with valued customers to cultivate customer loyalty.
  • Resolved customer issues and answered questions to deliver positive customer experience.

Education

High School Diploma - GENERAL

PETERSBURG HIGH SCHOOL
Petersburg, WV
05.2000

Skills

  • Patient confidentiality
  • HIPAA
  • Updating medication histories
  • Advanced math skills
  • Pharmacy and customer records management
  • Regulatory Compliance
  • Drug storage procedures
  • Data Entry
  • Team collaboration
  • Receiving incoming supplies
  • Drug utilization review
  • Processing payments
  • Medicare and Medicaid process
  • Patient education and counseling
  • Drug inventory management
  • Confidentiality and HIPAA
  • Quality Assurance and Control
  • Drug Formulation and Compounding
  • Assisting pharmacists

Certification

  • National-MQ25P8J7
  • West Virginia BOP- PT0008909
  • Maryland BOP- T24320
  • Purdue University IMZ training certificate

Timeline

Nationally Cert. Immunizing Pharmacy Technician

CVS Pharmacy
11.2023 - 06.2025

Direct Care Worker

West Virginia Choice
06.2021 - 11.2023

Nationally Certified Immun.Pharmacy Technician

Walmart
06.2020 - 06.2021

Nationally Certified Pharmacy Technician

Rite Aid/Walgreens
08.2014 - 05.2020

High School Diploma - GENERAL

PETERSBURG HIGH SCHOOL

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