Heather Covey
Houston,TX
Summary
Dedicated Veterinary Assistant with experience at Washington Height Vet, skilled in patient care and medication administration. Proven ability to enhance client satisfaction through exceptional communication and critical thinking. Committed to maintaining a safe environment while ensuring optimal animal welfare and delivering top-notch customer service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Briarcrest Vet Clinic
06.2013 - 02.2014
Veterinary Assistant
Washington Height Vet
04.2013 - 06.2013
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Customer Service
Pristine Limousines
01.2008 - 04.2012
- Delivered world-class customer service to internal and external customers.
- Provided excellent customer service through communication and interpersonal skills.
- Provided exceptional customer service, resolving concerns promptly and maintaining client satisfaction.
Education
Waltrip High School
Houston, TXSkills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Medication administration
- Appointment scheduling
- Sample collection
- Vaccine administration
Timeline
Veterinary Assistant
Briarcrest Vet Clinic
06.2013 - 02.2014
Veterinary Assistant
Washington Height Vet
04.2013 - 06.2013
Customer Service
Pristine Limousines
01.2008 - 04.2012
Waltrip High School
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