Summary
Overview
Work History
Education
Affiliations
Certification
asset to your group
Timeline
Generic

Heather Craig

Bangor,ME

Summary

Thanks for taking the time to read. I have worked in phlebotomy for the last 19 years. 18 of them with Northern light. The last year has been with Quest, because of the collaboration. I am a highly motivated individual who likes to find ways to streamline and effectively help our patients. I always offer a friendly smile and a listening ear. I am a resource to all of my co-workers, and im considered a leader. I have worked hard for new ideas and answer any questions with the genetics process over the years. I train all new phlebotomist and MA's. I Serve as a resource to the nursing staff and the providers. I am a very Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. I give 110 percent to my patients and coworkers. I don't believe in the words that's not my job. If I don't know an answer i find the answer. Our patients is my number one Priority!

Overview

19
19
years of professional experience
1
1
Certification

Work History

Phlebotomist Client Services

Quest Diagnostics
Brewer, ME
01.2023 - Current
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment. Safety is a top priority to me.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Provided assistance to clinical staff during patient visits.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • I train all the new phlebotomists and Medical assistants
  • Responded quickly and effectively to emergency situations.
  • Maintained accurate records of collected specimens and test results.
  • Prepared and packaged specimens for courier transport.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Senior Phlebotomist

Northern Light Eastern Maine Medical Center
Bangor, ME
04.2005 - 01.2023

Education

Certified Phlebotomist - Phlebotomy

Eastern Maine Community College
Bangor, ME
04-2005

Affiliations

I am Highly motivated and enjoy walking, gardening and spending time with family

Certification

I held a Cna license back in 1998, I am trained on Cerner, powerchart and most of northern lights computer system. I am ASCP certified, Which I just renewed in March of 2024. I am trained in packing and shipping of specimens Scheduled A and B.

asset to your group

I believe I could serve as a great asset to your group.  I have always given 110 percent, I am considered as a leader by my coworkers and current boss.  Im dependable and committed to do the absolute best job i can for my coworkers and our patients. Safety and patient satisfaction is of upmost importance to me. 

Timeline

Phlebotomist Client Services

Quest Diagnostics
01.2023 - Current

Senior Phlebotomist

Northern Light Eastern Maine Medical Center
04.2005 - 01.2023

Certified Phlebotomist - Phlebotomy

Eastern Maine Community College

I held a Cna license back in 1998, I am trained on Cerner, powerchart and most of northern lights computer system. I am ASCP certified, Which I just renewed in March of 2024. I am trained in packing and shipping of specimens Scheduled A and B.

Heather Craig