Jeannette Hernandez
La Verne,CA
Summary
Seasoned Phlebotomist Supervisor with a proven track record at Core Laboratory and radiology, enhancing patient care and specimen collection efficiency. Expert in venipuncture and bilingual communication, I've significantly improved training processes and client service standards. My leadership has fostered team excellence and innovation in laboratory procedures.
Overview
7
7
years of professional experience
Work History
Phlebotomist Supervisor/Client Services Representative
Core Laboratory and radiology
Van Nuys
04.2023 - Current
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Ensured compliance with federal regulations governing laboratory procedures.
- Assisted in the training of new phlebotomists.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Collected specimen samples and transported to laboratory for processing.
- Processed samples accurately and efficiently.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Assisted in the training and mentoring of new phlebotomy staff.
- Provided excellent customer service while interacting with patients.
- Collaborated with laboratory personnel to resolve specimen issues.
- Provided guidance to client services staff in resolving customer complaints and inquiries.
- Identified and pursued new potential client services opportunities and business development activities.
- Assisted in developing training materials for new hires related to client services processes and procedures.
Phlebotomist Srea Supervisor/Internship Trainer
PMD laboratory
Laguna Niguel
04.2018 - 03.2023
- Assisted in the training and mentoring of new phlebotomy staff.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Maintained records of student clinical hours, evaluations, and progress reports.
- Created lesson plans that incorporated both theoretical knowledge and hands-on experience in phlebotomy techniques.
- Evaluated student performance, providing constructive feedback to foster professional growth.
- Provided students with hands-on demonstrations and managed clinical logs, medication administration, dressing changes and meal preparation.
Phlebotomist
MD Laboratory
San Dimas
01.2020 - 07.2022
- Prepared and packaged specimens for courier transport.
- Maintained accurate records of collected specimens and test results.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Verified patient information prior to specimen collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Phlebotomist
Trident Care
Duarte
08.2019 - 03.2020
- Prepared and packaged specimens for courier transport.
- Maintained accurate records of collected specimens and test results.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Educated patients on specimen collection procedures and post-draw care.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
Cpt1 - Phlebotomist
Phlebotomist Training Specislit
West Covina, CA01-2018
GED -
Ontario High School
Ontario, CA01-1996
Skills
- Venipuncture
- Blood collection
- Specimen handling
- Laboratory procedures understanding
- Customer service
- Bilingual in spanish
Timeline
Phlebotomist Supervisor/Client Services Representative
Core Laboratory and radiology
04.2023 - Current
Phlebotomist
MD Laboratory
01.2020 - 07.2022
Phlebotomist
Trident Care
08.2019 - 03.2020
Phlebotomist Srea Supervisor/Internship Trainer
PMD laboratory
04.2018 - 03.2023
Cpt1 - Phlebotomist
Phlebotomist Training Specislit
GED -
Ontario High School
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