Heather Crisp

• Trained new team members on procedures, expectations, and workplace policies.
• Accomplished multiple tasks within established timeframes.
• Coordinated prior authorization requests with carriers and clinical teams
• Documented benefit information accurately in practice management and billing systems
• Assisted in policy development by providing insights from frontline experiences, contributing to more effective eligibility criteria.
• Facilitated smoother operations by maintaining up-to-date knowledge of changes in regulations and policies affecting eligibility.

• Verified insurance eligibility and benefits, reducing registration errors and claim delays.
• Coordinated patient check-in and check-out, ensuring accurate demographics and visit documentation.
• Processed copays and account balances, maintaining clear financial records and courteous service.
• Managed patient scheduling, minimizing conflicts and supporting smooth clinic flow.
• Resolved phone inquiries and appointment concerns, delivering prompt support and follow-through.
• Trained new front-desk staff on workflow standards, patient communication, and documentation procedures.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Used Athena/MDI to schedule appointments.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Stayed calm under pressure and successfully dealt with difficult situations.

• Led front-end checkout operations, ensuring smooth customer flow and consistent service standards.
• Supervised daily register activity, balancing drawers and resolving transaction discrepancies accurately.
• Distributed patients prescriptions
• Wrote the stores SOP

4.0 GPA and Perfect attendance