Devon Grierson
Henderson
Summary
Dynamic and dedicated professional with extensive hands-on experience in the Department of Social and Health Services, adept at enhancing community programs and coordinating comprehensive client services. Proficient in navigating complex software systems and demonstrating strong interpersonal and organizational skills that drive effective collaboration. Committed to improving the well-being of individuals, families, and the broader community, with a passion for fostering positive change. Ready to contribute to a team-oriented environment while making a meaningful impact in Nevada.
Overview
10
10
years of professional experience
Work History
Sr. Eligibility Worker
Clark County Social Services
Las Vegas, NV
01.2026 - 03.2026
- Assessed client eligibility for social services programs using comprehensive application reviews within the Clark County Detention Center.
- Conducted interviews with inmates to gather necessary information for accurate benefit determinations.
- Collaborated with community organizations to streamline service delivery and improve client access to reduce recidivism.
- Maintained accurate records of client interactions and decisions in compliance with regulatory requirements.
Support Enforcement 2
Washington State Department of Social and Health Services
Tacoma, WA
09.2023 - 07.2025
- Managed a case load of child support cases, ensuring timely enforcement and collection of support payments in compliance with federal and state regulations.
- Collaborated with attorneys, courts and external agencies to establish paternity and child support obligations.
- Conducted interviews and investigations to locate non-custodial parents and determine their ability to pay support.
- Issued and served legal documents such as child support orders, income withholding orders, liens, and contempt actions.
- Maintained accurate and confidential case records using agency databases and systems.
- Provided guidance and support to both custodial and non-custodial parents regarding their rights, responsibilities, and available services.
Lead Vault Teller
U.S. Bank
Tillamook, OR
08.2019 - 08.2021
- Processed daily financial transactions including deposits, withdrawals, loan payments, and check cashing with high accuracy and attention to detail.
- Handled large volumes of cash securely, adhering to strict internal controls and compliance procedures.
- Assisted in opening and closing procedures for the branch and the vault, including dual control processes and security checks.
- Prepared end of day balancing reports and reconciled discrepancies promptly to ensure operational accuracy.
- Maintained and balance cash drawers and vault totals, consistently meeting audit standards and minimizing cash discrepancies.
- Training lead regarding branch policies, procedures and compliance measures.
Eligibility Specialist
GARFIELD COUNTY
Glenwood Springs, CO
06.2017 - 08.2019
- Conducted comprehensive interviews with individuals and families to assess eligibility for state and federal programs such as Medicaid, SNAP, and TANF.
- Interpreted complex policies and procedural updates, ensuring accurate application of regulations during eligibility determinations.
- Managed an ongoing caseload of around 600 ensuring timely processing of applications, renewals, and changes in circumstances while maintaining compliance with policy and procedures.
- Collaborated with social workers, healthcare providers, and community partners to connect clients with additional resources.
Teller 2
U.S. Bank
Glenwood Springs, CO
02.2016 - 06.2017
- Processed a wide range of financial transactions including deposits, withdrawals, wire transfers, and loan payments with high accuracy and efficiency.
- Delivered high quality customer service by addressing account inquires, resolving issues, and promoting financial products based on customer needs.
- Educated customers on digital banking tools and assisted with mobile banking setups and troubleshooting.
- Maintained and balanced cash drawers daily adhering to audit and compliance standards.
- Accurately maintained customer records and transaction logs using internal banking systems.
Education
Business Administration
Colorado Mountain College
Glenwood Springs, CO12.2026
High School Diploma - undefined
Glenwood Springs High School
Glenwood Springs, CO05.2011
Skills
- Applicant interviews
- Application processing
- Microsoft office
- Data entry
- Record keeping
- Social services
- Confidentiality
- Case management
- Analytical thinking
- Conflict resolution
- Risk assessment
- Team building
Timeline
Sr. Eligibility Worker
Clark County Social Services
01.2026 - 03.2026
Support Enforcement 2
Washington State Department of Social and Health Services
09.2023 - 07.2025
Lead Vault Teller
U.S. Bank
08.2019 - 08.2021
Eligibility Specialist
GARFIELD COUNTY
06.2017 - 08.2019
Teller 2
U.S. Bank
02.2016 - 06.2017
High School Diploma - undefined
Glenwood Springs High School
Business Administration
Colorado Mountain College