Heather Curd
Boynton Beach
Summary
Innovative restaurant manager with 10 plus years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Owl Country Grille
Boynton Beach
10.2023 - Current
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Maintained detailed records of sales transactions and daily shift reports.
Patient Coordinator/Behavioral Health Techs
Bright Futures Center
Boynton Beach
01.2024 - 02.2025
- Utilize the Kipu website to look up medication that is being prescribed to patients and ensure that the right medication is being provided.
- Responsible for using Microsoft Word daily for all patients’ records.
- Responsible for ordering medication as needed per doctors’ orders.
- Assist therapist in managing patients in a clinical setting.
- Works with a team to meet daily required goals of patients' needs of scheduling, rescheduling, canceling, or entering consults.
- Provide clerical support to the medical treatment team by answering phones, faxing charts, and enrolling patients.
- Prepare intake notes when patients are being admitted or discharged.
- Assist therapist in teaching and educating patient’s life skills techniques for independent living.
General Manager
IHOP
Pompano Beach
10.2020 - 05.2023
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Edible Arrangements
Lake Worth
02.2015 - 05.2023
- Responsible for opening and closing of retail location.
- Manage employees' weekly schedule for 10+ team members or more according to restaurant needs.
- In charge of keeping daily records of supply in store.
- Inventory keeping and verified incoming shipping and deliveries.
- Daily cash register balancing pre team member.
- Responsible for cash drop off deposit of 1,500 or more at the financial institution.
- Responsible for all operating activities including supervision of all crew members.
- Greeted customers warmly, acknowledging regular clientele, and encouraging price saving promotions and new products.
- Resolved customer concerns while maintaining a calm attitude even during high-volume times and challenging circumstances.
- Responsible for counting cash drawers and ensuring accuracy of money count and contents of safe each night.
- Ensure the store was prepared for internal audits through analysis/preparation of quality assurance and inventory statistics.
- Interviewed for a new hire.
- Trained and guided new staff.
Team Member
Super Target
Boynton Beach
10.2015 - 05.2017
- Greet customers including answering phones and directing customer inquiries to appropriate parties.
- Unload truck deliveries while scanning and documenting products in an electronic software program to update the store inventory.
- Scan and enter shipping order to correct vendors.
- Ensure that each customer receives outstanding service by providing a warm welcome as they enter the store, which includes greeting and acknowledging every customer, maintaining outstanding standards.
- Maintain an awareness of all ad promotions and advertisements.
- Skilled at operating computerized cash registers, scanners and affiliated POS systems.
- Efficiently and accurately processed customer check-out including cash, check and credit card transactions – maintained and balanced an accurate cash drawer.
- Up sell and suggestively sell products and accessories to customers.
- Maintained the appearance and cleanliness of the store.
- Skilled in merchandise display—used company-issued schematics to set product Presentations according to standards.
Education
Cosmetology -
Florida Career College
Boynton Beach, FL06.2012
Skills
- Inventory management
- Financial analysis
- Employee training
- Scheduling management
- Sales reporting
Certification
- ServSafe
- CPR certified
- Suicide Prevention
- Hippa and substance abuse records
References
References upon request.
Timeline
Patient Coordinator/Behavioral Health Techs
Bright Futures Center
01.2024 - 02.2025
Restaurant Manager
The Owl Country Grille
10.2023 - Current
General Manager
IHOP
10.2020 - 05.2023
Team Member
Super Target
10.2015 - 05.2017
General Manager
Edible Arrangements
02.2015 - 05.2023
Cosmetology -
Florida Career College