Heather Dahle
Whitewater,WI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Rep
Advance Auto Parts
- I am excited to apply for the position of Customer service Rep, as a Seasoned customer service employee while I worked at Advance Auto Parts as a commercial parts pro, I also was an assistant manager for Casey’s Gas Station along with Stop n Go. I am not afraid to start at the bottom to move my way up with my career and looking for a chance to get back to what I know I am good at, working with people and always going above and beyond to help fix any problem at hand to make sure and make the customers happy. Where I am now, I am a Customer Service Specialist, but I started in the warehouse and became a trainer within months because I proved I could help make a good team out of new people and currant employees. I understand people and I care about them. I’ve been in customer service for over 10 years; I just took a break but still dealt with being a leader and helping others. Thank you for considering my application. I look forward to discussing my qualifications with you further and learning more about this exciting opportunity.
Warehouse Order picker- Trainer- Customer Service Rep
Martin Brower
- Starting from the bottom up, I started as a warehouse order picker for deliveries for McDonald’s and Chick Fil A, within 6 months I became a trainer for new hires, to finally after almost 3 years got a chance to make the change and work up in the office. Helping and assisting all our stores we deliver to in Wisconsin, Iowa and Michigan and Illinois. I enjoyed training new employees to help create a better working environment by taking time to introduce new employees to the warehouse picking order and helping lead others to insure a safer cleaner warehouse environment.
- Getting the opportunity to train, and welcome all new employees. Than to watch them grow with the skills I taught and to than make their own goals both in the company and personally. Now getting to grow myself to dealing with all our stores to help assist to understand how taking care of our customers helps to make this company go around.
Commerical Parts Pro
Advance Auto Parts
- In charge of all the commercial accounts for Advance Auto parts store in Fort Atkinson and Johnson Creek. In charge of answering calls and making sure customers receive the correct parts and product at a timing
Customer Service Specialist
Martin Brower
04.2023
- I started in the warehouse at this company in 2023, start being a picker than within month for promoted to being a trainer, I love working with people. So I took new route in customer service where I knew I could grow. I handle all the McDonalds and Chick fil A orders, I make sure and handle any and all invoicing and credits for every store we deliver to. I communicate when delivery times change, I communicate when they have issues with any and all issues with their product. I enjoy working with people and as a team. I strive to be a leader and grow my talents.
General Operator
Jones Dairy Farm
11.2017 - 08.2019
- Operated and ran all lines in department. Managed all metal checks of products and checks on quality of packaging and products.
Education
High School Diploma -
Evansville High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Other Activities
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Timeline
Customer Service Specialist
Martin Brower
04.2023
General Operator
Jones Dairy Farm
11.2017 - 08.2019
Customer Service Rep
Advance Auto Parts
Warehouse Order picker- Trainer- Customer Service Rep
Martin Brower
Commerical Parts Pro
Advance Auto Parts
High School Diploma -
Evansville High School