Heather Dajani
Bunnell ,Florida
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Northwell Health
02.2022 - Current
- Resolved customer inquiries efficiently through phone and electronic communication channels.
- Managed patient scheduling and appointment confirmations to optimize service delivery.
- Assisted in training new staff on customer interaction protocols and system navigation.
- Collaborated with healthcare teams to ensure seamless patient experiences and timely follow-ups.
Storeroom Clerk
Northwell Health
06.2018 - Current
- Maintains inventory in the Central Supply storerooms neatly and in order by bin location
- Uploads inventory requisitions based on scanned supplies
- Reviews the daily Outside Appointment Schedule
- Maintains adequate inventory levels for all par leveled supply cabinets using the hand held scanner
- Other duties as assigned
- Processes system generated bulk supply requisitions within the time frame as determined in department Service level Agreement
- Picks and delivers supplies from requisitions/calls requested by Hospital Units
Medical Receptionist
Manetto Hill Rehabilitation
06.2014 - 06.2018
- Accurately performs scheduling tasks when necessary
- Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
- Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
- Follows all HIPAA, compliance, privacy and confidentiality standards
- Greets patients and answers the phone in a courteous and professional manner
Education
Regents Diploma - undefined
Flushing High School
01.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Certified Registered Sterile Processing Technician
- The International Association of Healthcare Central Service Material Management
Timeline
Customer Service Representative
Northwell Health
02.2022 - Current
Storeroom Clerk
Northwell Health
06.2018 - Current
Medical Receptionist
Manetto Hill Rehabilitation
06.2014 - 06.2018
Regents Diploma - undefined
Flushing High School