Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Damon

Milton-Freewater,OR

Summary

Experienced manager with a strong background in retail and food service operations, inventory control, cash reconciliation, and customer service. Known for overseeing daily workflow, resolving issues quickly, and keeping operations efficient and compliant.

Overview

7
7
years of professional experience

Work History

Owner, Manager

Outcasts Diner and Sports Bar
Riggins, Idaho
05.2025 - 08.2026
  • Managed daily diner and sports bar operations at Outcasts.
  • Directed daily operations, enhancing workflow and service delivery efficiency.
  • Resolved customer complaints promptly to maintain high standards of service and loyalty.
  • Monitored inventory levels to maintain stock availability., ensuring sufficient stock and reducing waste.
  • Controlled food, beverage, and supply ordering.
  • Built client relationships through consistent and friendly communication. through exceptional customer service.

Manager

Riggins One Stop
Riggins, Idaho
05.2024 - 07.2026
  • Managed inventory levels and facilitated stockroom supply and shelf restocking to ensure product availability.
  • Managed cash drawers, deposits, and register reconciliation.
  • Managed cash drawer operations, ensuring accurate deposits and register reconciliations at the end of each shift.
  • Monitored staff performance and addressed issues to enhance team effectiveness.
  • Enforced customer service standards and resolved customer issues to maintain high satisfaction levels.
  • Coordinated cashier schedules, provided break coverage, and offered front-end support to enhance operational efficiency.
  • Supported daily convenience store operations at Riggins One Stop.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Deli Manager, Cashier

Riggins White Water Market
Riggins, Idaho
08.2019 - 05.2024
  • Oversaw daily deli operations, optimizing workflow for timely food preparation and efficient service.
  • Trained and supervised staff, maintaining high operational standards and improving service quality.
  • Ensured compliance with food safety regulations through regular inspections and staff training.
  • Managed deli counter operations at White Water Market, serving prepared foods and sandwiches.
  • Monitored product freshness and rotation, ensuring appealing merchandising in market display cases.
  • Delivered exceptional customer service by actively engaging with customers and addressing inquiries.

Education

GED -

BMCC
Milton-Freewater, OR
01-2001

Some College (No Degree) - Psychology

University of Phoenix
Tempe, AZ

Skills

  • Inventory control
  • Inventory ordering
  • Food safety regulations
  • Cash management
  • POS systems
  • Retail operations
  • Team management
  • Customer service

Timeline

Owner, Manager

Outcasts Diner and Sports Bar
05.2025 - 08.2026

Manager

Riggins One Stop
05.2024 - 07.2026

Deli Manager, Cashier

Riggins White Water Market
08.2019 - 05.2024

GED -

BMCC

Some College (No Degree) - Psychology

University of Phoenix
Heather Damon