Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Interests
Hobbies
Timeline
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MARK LUDVICK

MARK LUDVICK

Entrepreneur
Bourbonnais,US

Summary

Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

11
11
years of professional experience

Work History

Owner, Manager

Bourbonnais, IL
04.2020
  • Mels lawncare and landscaping Bourbonnais, IL Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.

Entrepreneur

Self Employed
06.2021 - 08.2023
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Shopify store
  • Eccomerce
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Negotiated supplier contracts to secure competitive pricing for materials and services.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.

Call Center Representative Specialist

Best Buy Inc
01.2017 - 01.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Approved and terminated customer contracts upon request.
  • Responded proactively and positively to rapid change.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

08.2016 - 12.2017
  • IHOP Bourbonnais, IL Improved resource utilization and waste minimization by improving planning and internal controls.

Call Center Supervisor

Sprint
10.2012 - 10.2014
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised Number Job Titles in providing excellent customer service to callers requiring assistance for Type and Type issues.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Created team rotations to man center effectively during peak hours.
  • Managed scheduling for agents and product specialists to foster increased productivity.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Developed process controls and metrics for daily management of call center.

Education

Diploma - Computer Engineering, Buisness

American School
Lansing, IL
05.2008

Certified - Computer Tech

Kankakee Area Career Center
Bourbonnis
03.2007

Skills

  • Staff Training
  • Business Development
  • Coaching and Mentoring
  • Staff Management
  • Quality Management Systems
  • Client Service
  • Contract Negotiation Expertise
  • Business Administration
  • Team Oversight
  • Sales Leadership
  • Verbal and Written Communication
  • Profit and Loss Analysis
  • Hiring and Staffing
  • Budget Development
  • Design Coordination
  • Account Oversight
  • Risk and Mitigation Analysis
  • Project Estimating
  • Financial Management
  • Customer Relations
  • Business Launch
  • Training and Development
  • Raising Capital
  • Strategic Project Planning
  • Sales Oversight
  • Human Resource Management
  • Profit and Loss
  • Financial Planning
  • Key Partnership Cultivation
  • Leadership and People Development
  • Operations Management
  • Supplier Relations
  • Systems Thinker
  • Strategize Plans
  • Mission and Vision
  • Finance and Accounting Operations
  • Project Oversight
  • Innovative and Visionary
  • Balanced Work Ethic
  • Reducing Costs
  • Accounts Payable and Accounts Receivable
  • Develop Business Structures
  • Payroll Preparation
  • Analytical and Critical Thinker
  • Effective Communicator and Public Speaker
  • Change and Growth Management
  • Commercial Maintenance
  • Negotiation
  • Merchandising
  • Consulting
  • Marketing
  • Evaluating Suppliers
  • Executive Leadership
  • Investor Relations
  • Business Planning
  • Programming
  • Telephone Etiquette
  • Microsoft Office
  • Linux Operating System
  • Computer Hardware Knowledge
  • Hardware Installation
  • Install Software
  • Web Security
  • Till Counting
  • Understanding Customer Needs
  • Account Maintenance
  • Payment Processing
  • Data Communications
  • Process Transactions
  • Employee Relationships
  • Call Control Skills
  • Problem-Solving Skills
  • Quality Assurance
  • Telemarketing Expertise
  • Data Entry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Interests

Being a dad

Travel

Fishing

4Wheeling

Piano

Guitar

Drums

Swimming

Footbal

Skydiving

Hobbies

IBeing with my sons,

I love the outdoors,skydiving

Played piano for 20 + .

All sports.

Timeline

Entrepreneur

Self Employed
06.2021 - 08.2023

Owner, Manager

Bourbonnais, IL
04.2020

Call Center Representative Specialist

Best Buy Inc
01.2017 - 01.2021

08.2016 - 12.2017

Call Center Supervisor

Sprint
10.2012 - 10.2014

Diploma - Computer Engineering, Buisness

American School

Certified - Computer Tech

Kankakee Area Career Center
MARK LUDVICKEntrepreneur