Heather Dancy
Tucson,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Shopper
Instacart
Tucson, Arizona
12.2024 - Current
- Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Processed payments and returns accurately and promptly.
- Greeted customers and answered product or service questions.
Receptionist
Kc Creative Design Photography
Tucson, Arizona
03.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered emails promptly.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Scheduled and confirmed appointments and meetings.
- Make appointments and keep track of them on a calendar.
- I’m in charge of creating documents and spreadsheets, as well as emailing and assisting with contacts.
- I send out billing information.
Painter
Dancy Painting
04.2013 - 07.2021
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Caulked the buildings joints and seams with exterior caulking.
- Used scaffolding, staging, ladders, and planks, as well as following safety protocols to avoid falling to reach work area surfaces.
Education
GED -
GED
2014
Skills
- Organization skills
- Time Management
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Calendar Management
- Typing Speed
- Tech-Savvy
- Attention to Detail
- Punctual and Reliable
- Payment Processing
Timeline
Shopper
Instacart
12.2024 - Current
Receptionist
Kc Creative Design Photography
03.2023 - 05.2024
Painter
Dancy Painting
04.2013 - 07.2021
GED -
GED