Heather Daniels
Grafton,Ohio
Summary
Experienced customer service professional with leadership and relationship-building capabilities, seeking new challenges to expand experience in an office environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Financial Aid Assistant
Lorain County Community College
09.2010 - Current
- Assist students with various financial aid needs in person, online, and by phone
- Advised and counseled full and part-time undergraduate and graduate students on availability of financial aid funds
- Responsible for receiving tuition payments
- Balanced a cash drawer and completed daily deposits
- Enter various data into Peoplesoft
- Provided parent/student financial aid training at local high schools
- Processed Title IV appeals & other projects as needed
- Processed Make Your Lay Off Pay Off scholarships and completed stimulus/Trade contracts
- Finalized contracts for the Employment Network
- Assisted with student loans
- Maintained student success pass in excel spreadsheet
- Completion of on plan- working with advisors to determine course eligibility for title IV funds
- ISIR suspense
- Determined federal work study eligibility
- Attends professional training and workshops on an ongoing basis
- FERPA training
- Fast-Track funding
- Ohio Work Ready Grant
Bank Teller
Talmer Bank and Trust
06.2014 - 09.2017
- Assisted customers with various transactions in person and by phone with excellent customer service
- Processed safety deposit box and loan payments
- Entered various data into Connections
- Knowledge of proper cash handling procedures
- Processed deposits, withdrawals, money orders, cashier’s checks, cash advance, check cashing, transfers, wire transfers and other banking needs
- Scanned work
- Business referrals
- Bonds
- Investments
- Resolving customer issues
- Balancing the vault, cash drawers, ATMS
- Promotion of the financial institution's products (loans, mortgages, etc.).
Education
Some College (No Degree) - Business
Lorain County Community College
Elyria, OHHigh School Diploma -
Midview High School
Grafton Ohio 06.2009
Skills
- Higher Education Knowledge
- FAFSA expert
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Excellent Communication
- Reliability
- Policy Knowledge
- Customer Service
- Attention to Detail
- Regulatory Compliance
Certification
- Direct Loan Training - May 13, 2022
- Multiple NASFAA Webinar Certificates
Timeline
Bank Teller
Talmer Bank and Trust
06.2014 - 09.2017
Student Financial Aid Assistant
Lorain County Community College
09.2010 - Current
High School Diploma -
Midview High School
- Direct Loan Training - May 13, 2022
- Multiple NASFAA Webinar Certificates
Some College (No Degree) - Business
Lorain County Community College
Similar Profiles
Jimmy Lopez 3Jimmy Lopez 3
Actor at Lorain County Community CollegeActor at Lorain County Community College
James CameraJames Camera
Library Assistant at Lorain County Community CollegeLibrary Assistant at Lorain County Community College
Sun JamersonSun Jamerson
Registrar at Lorain County Community CollegeRegistrar at Lorain County Community College