Heather Daveler
Lincoln University,Pa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Acme Markets
05.2024 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
PM Front End Manager
Acme Markets
06.2020 - 05.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Guest Advisor
Gamestop
08.2019 - 10.2021
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Cashier
Walmart
11.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Academics, June 2019 -
Oxford Area High School
Cosmetology -
Technical College High School - Pennock's Bridge Campus
Skills
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Team Development
- Customer Education
- Brand representation
Timeline
Cake Decorator
Acme Markets
05.2024 - Current
PM Front End Manager
Acme Markets
06.2020 - 05.2024
Senior Guest Advisor
Gamestop
08.2019 - 10.2021
Cashier
Walmart
11.2017 - 05.2019
Academics, June 2019 -
Oxford Area High School
Cosmetology -
Technical College High School - Pennock's Bridge Campus
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