Summary
Overview
Work History
Education
Skills
Timeline
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Corrie Rogers

Rome,Georgia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Cake Decorator

Sam's Club
03.2023 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Made over 50 product items per day.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Multi-tasked by filling customer orders while completing daily tasks.

Server

Harvest Moon Cafe
10.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cooking experience
  • Bartending experience
  • Served over 30 tables per double shift.

Personal Shopper

Walmart
09.2021 - 10.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.

Sales Associate

Harbor Freight Tools
01.2019 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed over 50 customers per day
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty and increased sales by 10%
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

Associate of Science - Psychology

Georgia Highlands College
Rome
12.2023

Skills

  • Customer Service
  • Microsoft PowerPoint
  • Travel Planning
  • Sales Expertise
  • Customer Relationship Management
  • Conflict Resolution
  • Microsoft Excel
  • Sales Quota Achievement
  • Computer Proficiency
  • Calm and Professional Under Pressure
  • Typing Proficiency
  • Customer Relations

Timeline

Cake Decorator

Sam's Club
03.2023 - Current

Server

Harvest Moon Cafe
10.2022 - Current

Personal Shopper

Walmart
09.2021 - 10.2022

Sales Associate

Harbor Freight Tools
01.2019 - 09.2021

Associate of Science - Psychology

Georgia Highlands College

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Corrie Rogers